Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadine Kraus

New Hyde Park,NY

Summary

Dynamic Patient Care Coordinator with a proven track record at Optum, excelling in appointment scheduling and insurance verification. Adept at fostering strong patient relationships while ensuring seamless referral management. Recognized for enhancing patient satisfaction through exceptional customer service and efficient documentation practices. Committed to delivering high-quality healthcare support.

Overview

19
19
years of professional experience

Work History

Patient Care Coordinator

Optum
Lake Success, NY
09.2024 - Current
  • Coordinated patient appointments and managed scheduling for healthcare providers.
  • Collaborated with multidisciplinary teams to ensure effective patient care delivery.
  • Provided administrative support by processing insurance authorizations and referrals.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Utilized multiple computer systems to access customer accounts, process payments, update account status.
  • Completed day-to-day duties accurately and efficiently.

Health Maintenance Service Coordinator

Weight Watchers International
Bethpage, New York
01.2011 - 05.2024
  • Process all Weight Watchers meeting setups, openings, closings, dark dates, and adjustments using Smartsheet, CRM, Worksmart, BOSS, HubSpot, and Oracle.
  • Research and process all inquiries and changes received from the field.
  • Run, compile, and distribute bi-weekly Recurly, Looker, and DSS reports to the franchises.
  • Assisted Tax Department was responsible for processing business licenses and B&O tax returns.
  • Process chargebacks for PayPal and Amex payments.
  • Accounts Receivable Bookkeeper.

Teller, than Member Service Representative

Nassau Educators Federal Credit Union
Franklin Square, New York
01.2007 - 01.2010
  • Processed customer transactions accurately and efficiently.
  • Managed cash drawer and balanced funds daily.
  • Assisted customers with inquiries and account management.
  • Promoted banking products to enhance customer service experience.
  • Resolved customer issues promptly to ensure satisfaction.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.

Education

Some College (No Degree) -

Suny Farmingdale
Farmingdale, NY

Skills

  • Appointment scheduling
  • Insurance verification
  • Patient documentation
  • Electronic health records
  • Referral management
  • Customer relationship management

Timeline

Patient Care Coordinator

Optum
09.2024 - Current

Health Maintenance Service Coordinator

Weight Watchers International
01.2011 - 05.2024

Teller, than Member Service Representative

Nassau Educators Federal Credit Union
01.2007 - 01.2010

Some College (No Degree) -

Suny Farmingdale

Similar Profiles

CREATE PROFILE