Summary
Overview
Work History
Education
Skills
References
References
Affiliations
Timeline
Generic

Nadine Little

Front Royal,VA

Summary

Highly skilled Client Specialist with background in managing diverse client portfolios, resolving complex issues and fostering long-term client relationships. Strengths include strong communication skills, problem-solving abilities and customer service orientation. Previous work experience demonstrates impactful contributions to team targets through consistent performance and proactive approach to client management.

Overview

21
21
years of professional experience

Work History

Commercial Client Specialist

Truist Bank
WInchester, VA
07.2022 - Current
  • Provided customer service to clients by responding to inquiries, resolving issues, and providing support.
  • Processed client orders accurately and efficiently.
  • Maintained accurate records of client interactions and transactions.
  • Utilized multiple software systems to manage client accounts.
  • Identified opportunities to improve processes related to client services.
  • Assisted with onboarding new clients and training them on relevant procedures.
  • Collaborated with other departments to ensure successful client experiences.
  • Developed effective relationships with clients through proactive communication.
  • Gathered feedback from clients regarding their satisfaction with services provided.
  • Researched new products or services as requested by clients for potential implementation.
  • Participated in brainstorming sessions aimed at improving existing customer service strategies.
  • Prioritized tasks based on urgency and importance when servicing multiple customers simultaneously.
  • Followed up with customers after completion of projects to ensure satisfaction with results.
  • Performed administrative duties such as filing paperwork, creating documents, and scheduling appointments.
  • Performed necessary troubleshooting to determine source of client reported issue.
  • Participated in team meetings to understand goals and establish necessary process improvements.
  • Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Branch Leader

Truist Bank
Front Royal, VA
03.2016 - 07.2022
  • Responsible for Financials, balance sheets, revenues, and payroll of the branches
  • Responsible for overall balanced performance of branches with the emphasis on consumer and small business lending, deposit acquisition and non -interest income generation
  • Proactively initiated, developed and managed long-term, profitable relationships with the consumer and small business clients
  • Responsible for coordinating efforts to ensure BB&T client service expectations are delivered
  • Responsible for sales management and revenue generation within the branch and responsible for balanced growth, servicing and profitability of the Bank’s deposit products
  • Provided quality leadership, encouragement, and guidance to all branch personnel, while ensuring client receive superior client service quality and maintaining focus on the branch’s sales efforts
  • Initiated, directed, and participated heavily in outside retail and small business client development and inhouse marketing programs
  • Responsible for branch prospecting for new consumer and small business households, as well as providing additional solutions that will expand existing household relationships
  • Participated in civic, government, professional, business and community affairs, associations, and groups to solicit and develop new consumer and small business households
  • Promoted BB&T’s positive public image in the community
  • Responsible for consumer and small business loan performance within the branch pertaining to growth, profitability, and quality
  • Responsible for providing leadership and coaching to all members of the branch sales team to ensure maximum performance and attainment of personal goals and improvement plans
  • Responsible for staffing branches to include: hiring, goal setting, performance reviews and ratings, salary reviews, promotional transfers, terminations and training
  • Responsible for coordinating with Community Bank Operations Specialist to ensure internal controls are maintained with a proper emphasis on operational risks
  • Maximize operations efficiently by managing non-interest expenses
  • Continued to maintain knowledge of Branch Banker and Teller roles so as to provide guidance and back-up for team

Branch Banker

Banking and Trust
Front Royal, VA
04.2011 - 08.2016
  • Led day to day sales and client service aspects of the branch including taking ownership of client service problems and ultimate resolution as the team lead
  • Worked with Area Operations consultants and Market Leaders for staffing needs to include goal setting, performance reviews, and rating
  • Received, processed and closed retail loan applications as loan officer and oversaw, reviewed the applications taken by the team
  • Continued to perform Branch Banker duties
  • Mentored and trained newly hired branch bankers
  • Provided professional client service
  • Performed the transactions of a paying and receiving teller, such as accepting deposits, and loan payments, verifying cash and endorsements, cashing checks, issuing money orders, official checks, and redeeming savings bonds
  • Opened maintained, and closed retail and business client accounts including recommending appropriate referral to financial partners
  • Opened, maintained, and closed certificate of deposit and credit accounts
  • Received, processed and closed retail loan applications as loan officer
  • Assisted with business client needs including merchant sales and technical support

Customer Service Representative

First Citizens Bank
Front Royal, VA
04.2007 - 09.2009
  • Led day to day sales and client service aspects of the branch including taking ownership of client service problems and ultimate resolution as the team lead
  • Worked with Operational consultants and Branch Manager for staffing needs to include goal setting, performance reviews, and rating
  • Received, processed and closed retail loan applications as loan officer and oversaw, reviewed the applications taken by the team
  • Continued to perform customer service duties
  • Provided professional client service
  • Performed the transactions of a paying and receiving teller, such as accepting deposits, and loan payments, verifying cash and endorsements, cashing checks, issuing money orders, official checks, and redeeming savings bonds
  • Opened maintained, and closed retail and business client accounts including recommending appropriate referral to financial partners
  • Opened, maintained, and closed certificate of deposit and credit accounts
  • Received, processed and closed retail loan applications as loan officer
  • Assisted with business client needs including merchant sales and technical support

Customer Service Representative

Suntrust Bank
Front Royal, VA
04.2004 - 09.2009
  • Led day to day sales and client service aspects of the branch including taking ownership of client service problems and ultimate resolution as the team lead
  • Worked with Operational consultants and Branch Manger for staffing needs to include goal setting, performance reviews, and rating
  • Received, processed and closed retail loan applications as loan officer and oversaw, reviewed the applications taken by the team
  • Continued to perform Customer Service duties
  • Provided professional client service
  • Performed the transactions of a paying and receiving teller, such as accepting deposits, and loan payments, verifying cash and endorsements, cashing checks, issuing money orders, official checks, and redeeming savings bonds
  • Opened maintained, and closed retail and business client accounts including recommending appropriate referral to financial partners
  • Opened, maintained, and closed certificate of deposit and credit accounts
  • Received, processed and closed retail loan applications as loan officer
  • Assisted with business client needs including merchant sales and technical support

Education

Advanced Diploma -

Warren County High School, Front Royal
VA
06.1998

Skills

  • Attention to Detail
  • Calculate taxes for cash flow determine debt to income and loan to value Review schedule c for non-profit and for profit companies
  • Analyzed, examined, and interpreted account records, compiled financial data, reconciled reports, and financial data
  • Customer Relationship Management
  • Adhere to departmental controls and regulations
  • Account Management
  • Excellent Communication
  • Professionalism
  • Microsoft Office
  • Multitasking Abilities

References

References available upon request

References

References available upon request

Affiliations

  • Vice President of the local Habitat for Humanity Board

Timeline

Commercial Client Specialist

Truist Bank
07.2022 - Current

Branch Leader

Truist Bank
03.2016 - 07.2022

Branch Banker

Banking and Trust
04.2011 - 08.2016

Customer Service Representative

First Citizens Bank
04.2007 - 09.2009

Customer Service Representative

Suntrust Bank
04.2004 - 09.2009

Advanced Diploma -

Warren County High School, Front Royal

Similar Profiles

CREATE PROFILE
Nadine Little