Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadine Loza

Gonzales,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Supervisor

Macy's
05.2022 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Collected, arranged, and input information into database system.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Coached employees through day-to-day work and complex problems.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.

Head Cashier

Home Depot
05.2014 - 02.2022
  • Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
  • Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Built positive relationships with customers to increase repeat business.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

GED -

Chalone Adult School
Soledad, CA

Skills

  • Decision Making
  • Customer Service
  • Active Listening
  • Time Management
  • Problem Solving
  • Leadership Abilities

Languages

Spanish
Limited Working

Timeline

Supervisor

Macy's
05.2022 - 07.2024

Head Cashier

Home Depot
05.2014 - 02.2022

GED -

Chalone Adult School

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Nadine Loza