Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadine Mansour

Tracy,CA

Summary

Friendly and experienced customer service professional with 5 years in the field, passionate about helping and solving problems. Looking to bring my skills in communication and customer care to a company where I can contribute to a positive customer experience and be a part of a great team.

Overview

5
5
years of professional experience

Work History

Pizza Crafter

MOD
10.2023 - Current
  • Pizza Preparations: Create custom pizzas by adding ingredients according to customer orders.
  • Cleaning: Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.

Sales Associate

Orangetheory Fitness
02.2023 - Current
  • Member Interaction: Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Sales Representative: Scheduled, coordinated and confirmed appointments and meetings. Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Sales Representative: Meet and exceed all sales goals and key performance indicators. Such as membership sales, retail and concessions.
  • Facility Maintenance: Keep gym clean and organized.

Barista Shift Supervisor

Starbucks
10.2020 - 02.2023
  • Team Training: Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Customer Service: Greet customers with a friendly attitude, take orders. Providing quality beverages, food, and whole beans to customers by following recipe and presentation standards.
  • Management: Organize opening and closing duties, oversee cash handling processes, and conform to health, safety, and sanitation guidelines for all products.

Sales Associate

Marshalls
12.2019 - 12.2021
  • Customer Interaction: welcome customers with a smile, help them find what they are looking for, answer any questions.
  • Cash Management: Managed returns, exchanges and refunds in accordance with store policy.
  • Sales Associate: Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Science - Biochemistry

Arizona State University
Tempe, AZ
05.2025

High School Diploma -

Merrill F. West High School
Tracy, CA
05.2020

Skills

  • Cash Management
  • Communication
  • Conflict Resolution
  • Customer Service
  • Healthy & Safety Regulations
  • Team Collaboration

Languages

Arabic
Native or Bilingual

Timeline

Pizza Crafter

MOD
10.2023 - Current

Sales Associate

Orangetheory Fitness
02.2023 - Current

Barista Shift Supervisor

Starbucks
10.2020 - 02.2023

Sales Associate

Marshalls
12.2019 - 12.2021

Bachelor of Science - Biochemistry

Arizona State University

High School Diploma -

Merrill F. West High School

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Nadine Mansour