Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadine Mari

staten island,NY

Summary

Dedicated Customer Service Specialist with a proven track record of effectively prioritizing and multitasking in a fast-paced environment. Strong team player committed to achieving both personal and business goals. Recognized for exceptional handling of escalated customer support issues. Skilled in managing high volumes of inbound calls, building and maintaining satisfactory customer relationships, and utilizing Vector, VCC, and Avaya systems with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

311 Operator Customer Care Rep

ContinuumGlobal
Brooklyn, NY
01.2023 - 01.2024
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Prepared customer reports by gathering data collected during customer interactions.
  • Audited customer account information to identify issues and develop solutions.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.

EZ-PASS /Customer Service Representative

Conduent Call Center
Staten Island, NY
02.2022 - 12.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately inputted information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Greeted customers and answered inquiries in a professional manner.
  • Assisted customers with purchases, returns, and exchanges of merchandise.
  • Provided excellent customer service by addressing customer needs in a timely fashion.

Data Entry Clerk

Am Pm medical pc
Brooklyn, NY
07.2021 - 01.2022
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained database by entering new and updated customer and account information.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Exceeded quality goals to support team productivity.
  • Detected flaws in customer and account data, resolved issues, and communicated with supervisors.
  • Transferred completed work for review and approval.

Education

GED -

Brooklyn Learning Arts
Brooklyn, NY
05-2009

Skills

  • Customer Account Management
  • Efficient and detail-oriented
  • Data entry and maintenance
  • Customer Service
  • Call Center Operations
  • Adaptive, team player
  • Multitasking and prioritization
  • Calm and professional under pressure
  • Call documentation
  • Courteous, with a strong service mindset
  • Understanding Customer Needs
  • Inbound and outbound calling
  • High-energy attitude
  • Upbeat and positive personality
  • Answering and routing calls
  • Resolving customer issues
  • Building customer trust and loyalty
  • Payment processing

Timeline

311 Operator Customer Care Rep

ContinuumGlobal
01.2023 - 01.2024

EZ-PASS /Customer Service Representative

Conduent Call Center
02.2022 - 12.2022

Data Entry Clerk

Am Pm medical pc
07.2021 - 01.2022

GED -

Brooklyn Learning Arts

Similar Profiles

CREATE PROFILE
Nadine Mari