Nadine Millan
Marietta,GA
Summary
Healthcare professional with experience in medical billing, claims, and non clinical patient care. I have strong communication, organization and time management skills as well as the ability to work projects independently while meeting scheduled deadlines.
Knowledgeable in team leading with proven ability to engage and motivate groups in diverse settings. Facilitated numerous successful workshops, ensuring participants gained valuable insights and skills. Ability to demonstrate strong communication and organizational skills to enhance learning experiences.
Overview
2026
2026
years of professional experience
Work History
Business Development Manager
The Pea Studio
2020 - Current
- Responsible for growing the studio's revenue by finding and securing new clients, managing relationships, and executing strategies to meet sales goals.
- Identify new business opportunities through market research, networking, and prospecting to find potential clients.
- Order supplies and office equipment, negotiate sales and marketing prices
- Building and maintaining strong, long-lasting relationships with current and new clients, and act as a key point of contact.
- Research industry trends, competitor activities, and client needs to stay informed and adapt strategies accordingly.
- Handle all areas of customer service and resolved customer concerns and complaints via phone, chat and email. Ensuring our customers needs are met.
Collections Manager
HealthSource Chiropractic Care
01.2017 - 01.2020
- Hired, trained, and managed a team of 5 billing and collections specialists.
- Ensured claims were submitted accurately and promptly, and followed up on unpaid claims, including appealing denied claims and escalating to arbitration.
- Followed all billing and claims closely to completion.
- Worked with a multitude of insurance companies including but not limited to Medicare, Aetna, Cigna and BC/BS.
Physicians Billing Lead
Memorial Sloan Kettering
01.2010 - 01.2017
- Reviewed and processed physicians insurance claims.
- Handled inbound and outbound calls.
- Ensured accuracy and compliance with current insurance policy terms.
- Utilized data analysis and communication with internal and external departments to ensure claims were handled efficiently and correctly.
- Practice debt forgiveness and informed family members as per company policies.
Practice Coordinator
Cornell Internal Medicine Associates
01.2005 - 01.2010
- Scheduled patient appointments, answered 30-50 calls per shift, checked patients in and out of appointments.
- Provided referrals to specialist, contacted specialist offices to schedule patients appointments according to physicians orders.
- Obtained insurance authorization and verification for doctors visits and procedures.
- Maintained electronic patient medical records via programs such as Epic and Centrix.
Practice Manager
Regional Nephrology
01.1999 - 01.2005
- Hired, trained, scheduled and supervised staff of 11.
- Managed patient appointments, ensured smooth patient flow, and addressed patient concerns.
- Handled patient electronic medical records, ensuring compliance with all HIPAA guidelines.
- Ordered office supplies and maintained office equipment performance.
- Developed and monitored budgets, managed patient fees and billing, and oversaw financial records.
- Contracted vendors for various office maintenance issues.
Education
Bachelor of Arts - English Language And Literature
Orange County Community College/New Paltz University
Skills
- Proficient in Microsoft Office applications
- Remote collaboration expertise
- Expertise in medical billing processes
- Exceptional customer service skills
- Ability to handle customers with professionalism, empathy and care
- Team management
- Proficient in medical coding standards
- Expert in hospital and clinical applications
- Ability to work with multiple screens, using LAN as well as Ethernet
Accomplishments
- Supervised team of up to 11 staff members.
- Led virtual team meetings via zoom to align goals.
- Conducted remote group trainings and individual evaluations.
- Completed numerous customer service skill training programs.
Language
English
Spanish
Interests
- Strategy Games
- Fundraising Events
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Collections Manager
HealthSource Chiropractic Care
01.2017 - 01.2020
Physicians Billing Lead
Memorial Sloan Kettering
01.2010 - 01.2017
Practice Coordinator
Cornell Internal Medicine Associates
01.2005 - 01.2010
Practice Manager
Regional Nephrology
01.1999 - 01.2005
Business Development Manager
The Pea Studio
2020 - Current
Bachelor of Arts - English Language And Literature
Orange County Community College/New Paltz University