Summary
Overview
Work History
Education
Skills
Timeline
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NADINE MONEY

Reidsville,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Morrisette Co.
Brown Summit, North Carolina
06.2004 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, and exchanges .

Warehouse Manager

Morrisette Co.
Brown Summit, NC
04.2000 - 06.2004
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Communicated regularly with other departments regarding supply chain activities.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Operated forklifts to fill or empty overhead spaces.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Prepared inventory for shipment by attaching tags and labels.

Purchasing Agent

Morrisette Co.
Brown Summit, NC
01.1997 - 04.2000
  • Coordinated logistics such as transportation schedules for incoming shipments.
  • Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
  • Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
  • Investigated damaged or defective items shipped from suppliers before approving payment.
  • Negotiated pricing with vendors to obtain the best prices for goods or services.
  • Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
  • Performed regular price comparisons between different suppliers for similar items.
  • Developed and maintained relationships with suppliers to ensure reliable supply chains.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.

Education

High School Diploma -

Elon University
Elon, NC

Skills

  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Entry
  • Complaint resolution
  • Microsoft Excel
  • Order Processing
  • Problem-solving abilities
  • Computer Proficiency

Timeline

Customer Service Representative

Morrisette Co.
06.2004 - Current

Warehouse Manager

Morrisette Co.
04.2000 - 06.2004

Purchasing Agent

Morrisette Co.
01.1997 - 04.2000

High School Diploma -

Elon University

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