Nadine Mrochko
Wilkes-Barre,PA
Summary
At Isabella Restaurant and Bar, I excelled in a high-volume dining environment, leveraging my strong work ethic and exceptional customer service skills to enhance guest experiences. My adeptness at multitasking and problem-solving ensured seamless service, significantly contributing to repeat business and maintaining high cleanliness standards.
Overview
44
44
years of professional experience
Work History
Server
Isabella Restaurant and Bar
04.2021 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Perugino's Restaurant
07.1980 - 06.2002
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items to enhance sales numbers.
Education
Realtor - Real Estate
Real Estate
Online07.2019
Licensed Cosmetologist - Csmetology
Bradford Beauty School
Wilkes-Barre, PA05.1972
Diploma - Academic
Lake-Lehman High School
Lehman, PA06.1970
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High-volume dining
- Food Running
- Service prioritization
- Food safety understanding
- Order Accuracy
- Table Bussing
- Suggestive Sell
- Beverage Preparation
- Table Setting
- Guest Seating
- Item promotion
- Table setting knowledge
- Menu presentation
- Daily specials memorization
- Bill computation
- Wine service
- Team Player
- Reliability
- Adaptable
Timeline
Server
Isabella Restaurant and Bar
04.2021 - 02.2024
Server
Perugino's Restaurant
07.1980 - 06.2002
Realtor - Real Estate
Real Estate
Licensed Cosmetologist - Csmetology
Bradford Beauty School
Diploma - Academic
Lake-Lehman High School
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