Nadine Muschette
Experienced Service and Hospitality Professional
Salt Lake City,,UT
Summary
Motivated, enthusiastic and reliable individual seeking a position that utilizes interpersonal and problem-solving skills. Also focused on providing exceptional service and fostering positive relationships with customers and coworkers.
Overview
2
2
years of professional experience
Work History
Shift Lead
Seven Brothers Burgers
Salt Lake City, UT
05.2024 - Current
- Supervised and led employees to maintain productivity and high customer service levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Coordinated with other Shift Leads and management to ensure smooth transitions between shifts.
- Delegated tasks to employees and monitored activities and task completion, to meet sales goals.
- Utilized POS systems efficiently for order processing and inventory management.
- Collaborated with the kitchen staff for order quality and completeness.
- Delivered a memorable dining experience by resolving all customer issues promptly.
- Assisted in cleaning the store, as well as stocking and rotating merchandise.
- Fostered a team-oriented environment to increase morale and productivity.
- Assisted in the training of new employees on company policies, procedures, and job duties.
- Completed closing duties to facilitate business operations and comply with state regulations.
- Stayed up to date with merchandise promotions, advertisements, and product information to assist with the boosting of sales.
- Identified opportunities for operational improvements and communicated them to management.
Night Auditor
YotelPAD
Park City, Utah
08.2023 - Current
- Prepare and compile nightly audit reports on hotel activity such as room occupancy, revenue totals, and other relevant statistics.
- Perform balance procedures for hotel accounts and resolve discrepancies.
- Resolve guest issues promptly while maintaining a high level of efficiency and professionalism.
- Manage late check-ins and early check-outs in a timely manner and provide information accordingly.
- Verify that all charges posted are accurate prior to submitting final bills to guests.
- Maintain well-stocked and faced Grab-N-Go merchandise.
Front Desk Agent
Westgate Park City Resort and Spa
Park City, UT
05.2023 - 05.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process and sharing information on amenities.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Provided excellent customer service while upholding company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Issued room keys and escort instructions to bellhops.
- Posted charges, updated accounts and issued bills to departing guests.
- Resolved customer complaints promptly and courteously.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Leveraged software to confirm reservations and address guest needs.
- Enhanced guest satisfaction by answering inquiries about hotel policies, resolving concerns and developing creative solutions to guest concerns.
Laundry Attendant
Pinnacle Assets Management
Park City, UT
01.2023 - 04.2023
- Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
- Inspected linen for tears or stains and treated them accordingly.
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
- Removed lint from dryer screens after each load and folded dried articles neatly.
- Maintained records of all laundry services provided in logbooks.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Assisted with additional housekeeping tasks during staffing shortages.
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
Education
Bachelor of Science Degree -
University of The West Indies
SKILLS
References
References available upon request.
Timeline
Shift Lead
Seven Brothers Burgers
05.2024 - Current
Night Auditor
YotelPAD
08.2023 - Current
Front Desk Agent
Westgate Park City Resort and Spa
05.2023 - 05.2024
Laundry Attendant
Pinnacle Assets Management
01.2023 - 04.2023
Bachelor of Science Degree -
University of The West Indies
SKILLS
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