Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

NADINE NICHOLAS

Summary

Excellent verbal and personal communication skills; self-motivated and with a high energy level to get task completed. Vast experience in decision making capacity, critical thinking, project organizing and prioritization of assignments. Posses a strong analytical and planning acumen, with a special focus in acute accuracy and attention to details. Understand the importance of using an empathetic approach in dealing with a multi-cultural patient centered environment. Over 20 years of healthcare experience with a conscientious style to ensure both patients and colleagues achieve the highest level of satisfaction.

Overview

23
23
years of professional experience

Work History

Director of Patient Relations

Excelsior Care Group - Atrium Center for Rehab
Brooklyn, NY
05.2024 - Current
  • Facilitated prompt and precise communication between the facility and referring hospitals.
  • Collaborate with residents, families, and external parties across diverse situations.
  • Conduct bedside assessments to determine the appropriateness of rehab entry.
  • Enhance admissions by promoting the Atrium Center for Rehab and Nursing within the local community.
  • Organize professional development events, including in-services and hospital luncheons.
  • Identify and act on growth opportunities for the company.
  • Attended facility committee meetings when required.
  • Adhere to the policies and procedures set by the administrator and corporate staff.
  • Establish a constructive and encouraging environment for residents and team members.
  • Participated in annual professional development meetings.

Director of Admissions

Allure Group- Harlem Center for Nursing
New York, NY
02.2023 - 04.2025
  • Oversee the admissions, discharges and transfers of resident to ensure effective and efficient utilization of the facility's bed.
  • Works closely with hospital liaisons and Admissions Coordinator to coordinate and accept new referrals and admissions into the facility.
  • Check insurance and obtain authorization from HMOs
  • Act as liaison with resident families and facility staff upon admission to the facility to ensure smooth transition from the community or hospital setting.
  • Engage all necessary disciplines to assure a fluid transition to the facility.
  • Maintain an accurate and current system showing all occupied beds, vacant beds and room transfers.
  • Participate in morning reports and give daily updates regarding admissions census.

Social Work Assistant-Per Diem

Allure Group-Crown Heights Nursing Home
Brooklyn, NY
06.2018 - 01.2023
  • Assist the Social Workers with the completion of all Admission Agreements for new residents.
  • Assist with the Psychosocial and other forms for new residents on weekends when the social workers are not present.
  • Meet, greet and escorted all new residents to assigned rooms once Concierge is not available.
  • Built and maintained strong relationships with residents and families by successfully resolving issues and responding promptly to inquiries.
  • Consulted and collaborated with other professionals to provide continuity of resident-family care.

Coordinating Manager- Discharge Planning

Kings County Hospital
Brooklyn, NY
10.2002 - 01.2023
  • Responsible for the Discharge Planning Unit and the supervision of each employee performance and development.
  • Consult with medical and professional staff of other departments and staff from associated health care fields to plan and coordinate joint patient and management objectives.
  • Acts as liaison between the Department of Medical Services and other administrative divisions.
  • Directs the processing of medically prescribed orders for requisitioning of equipment, prosthetic appliances and the medical supplies for patients.
  • Process all correspondence e.g mail, e-mail, explanation of benefits, end of day reports, in basket messages, faxes and calls etc
  • Using Electronic Medical Records and other systems including EPIC, All-Scripts, Care Port, Parachute and Scanners.
  • Process all requests for Skilled Nursing Facility placements and monitor referral to the various facilities within the 5 boroughs and out of state if needed.
  • Provide immediate communication of urgent correspondence requests to Care Management, Social Work, Unit Nurses, Patient Accounts, Patient Relations etc., for intervention.
  • Liaison with Insurance Companies to obtain authorization for Skilled Nursing Home Placements.
  • Monitors and process Alternate Level of Care (ALOC) patients.
  • Prepares monthly PRI activity Report to be submitted to the Hospital Executives & Department Head.
  • Coordinate on-site visits from representatives of Nursing Homes and other agencies.
  • Attend daily interdisciplinary rounds to discuss patients and their discharge plan
  • Train departmental staff on programs such as Allscripts, EPIC and Parachute.
  • Coordinate Time & Leave scheduling, daily staff assignments, timesheet review and approval.

Director of Admissions (Weekend)

Centers HealthCare
Bronx, NY
01.2018 - 05.2019
  • Assess and interview all possible admissions for thirteen facilities for proper placement via Allscripts ensuring that the patients clinical and other needs can meet within the institution.
  • Communicate with the area hospital social workers, and internal case managers to review referrals for placement.
  • Ensure comprehensive and accurate gathering of documentation with customer data in PCC (Point click care) which will enhance appropriate placement in the facilities.
  • Coordinate admissions to the facilities while maintaining and establish a good rapport with transferring institutions.
  • Actively participate in outstanding customer service and accepts responsibility in maintaining quality relationships with other institutions.

Education

Bachelor of Arts - Urban And Community Studies

CUNY School of Professional Studies
New York, NY
06-2018

Certification in Health Care Policy & Admin -

CUNY School of Professional Studies
New York, NY
06.2016

Skills

  • Transformational Leader
  • Strategic Thinking
  • Good Communication Skills
  • Great Customer Service
  • Continuous Learning Culture
  • Documentation and Reporting
  • Coaching and Mentoring
  • Insurance Authorization Management
  • EPIC & Allscripts/ Careport Super User
  • Knowledge of PCC, EPACES and Visual
  • Calm Under Pressure
  • Proficiency in Microsoft Office Suite

Accomplishments

  • Consistently maintained high Customer Service Satisfaction ratings.
  • Promoted from Clerical Associate to Assistant Coordinating Manager and Coordinating Manager/ Supervisor.
  • Developed relationships with several Nursing Home, DME Companies, Hospice Agencies and Administrators who assist in the appropriate placement and services needed for patients.
  • Negotiated with Nursing Home vendors to accept difficult placements which helps decrease the hospital length of stay.
  • Super User/Admin for Allscripts-Careport and EPIC.

References

References available upon request

Timeline

Director of Patient Relations

Excelsior Care Group - Atrium Center for Rehab
05.2024 - Current

Director of Admissions

Allure Group- Harlem Center for Nursing
02.2023 - 04.2025

Social Work Assistant-Per Diem

Allure Group-Crown Heights Nursing Home
06.2018 - 01.2023

Director of Admissions (Weekend)

Centers HealthCare
01.2018 - 05.2019

Coordinating Manager- Discharge Planning

Kings County Hospital
10.2002 - 01.2023

Bachelor of Arts - Urban And Community Studies

CUNY School of Professional Studies

Certification in Health Care Policy & Admin -

CUNY School of Professional Studies

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NADINE NICHOLAS