Nadine Predestin
Recruiting Specialist
Miami,FL
Summary
With 18 years of work experience such as the following full cycle recruitment, staffing, and care management. Currently overseeing the Southeast and a west Region of the hiring process, involving human resources and training of both internal and field support employees. Consistently maintained a growing and vital staff for non- medical and personal care clients with a record of 300+ hired and staffed on a quarterly calendar. Proven employee retention rate at 65% or more. Currently earning an MBA in Public Health focusing on Policy and Law. Attaining extensive knowledge of healthcare administration, client retention, insurance verification, project management, accounting, and payroll.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
12
12
Certifications
Work History
Regional Recruiting Team Manager
TheKey
06.2022 - Current
Lead Staffing Manager
Home Care Assistance
07.2021 - 06.2022
Staffing Manager
Home Care Assistance
02.2016 - 07.2021
- The Employee Care Manager who oversees the staffing and placement of Caregivers for Hourly and
- Live-in duty cases for Senior Adults and Post-operative Individuals who require assistance with their daily lives
- Our Caregivers are held to a higher expectation to deliver exceptional care that's not only rewarding to the client but the families as well.
Specialty Service Representative
DentaQuest
05.2014 - 02.2016
- 10 months) assist policyholders with benefit information and plan coverage, Assistance with authorization information and clarity of explanation of benefits, Research Complaint and Grievance Request, Request for claim reprocess, Assist with ER Dental Assignments , Provider Relations assistance, Technical assistance with Web Portal issues
- Member service representative, special project team, research team, and front desk er coverage
Executive Administrative Assistant
Medivance Billing
Sunrise, FL
01.2013 - 03.2014
- Assistant to the CEO
- Managed the tasks of support a staff of 100+, use of Microsoft Software (Word, Excel, PowerPoint, and Publisher) to create company correspondence, email blast, staff memos, event promotion, HR Disciplinary documents, travel itineraries, and event planning, payroll assistance, clerical duties such as mail distribution, Inventory control (Office supplies, technical support, and field representative supplies),daily staff production reports, daily to monthly scheduling for the Executive Management, Travel arrangements for both business and personal purposes,Client
- Credentialing, Insurance verification, Claims processing, and medical billing.
Customer Care Advocate
American Express
08.2010 - 12.2012
- Assisted cardholders with account inquires in regards to their balance, transactions and card benefits,
- Opportunities for up selling of company products for incentive purposes
- Client resolution for company errors, Identity protection for card usage, and card utilization monitoring
- Answer inbound calls in a
- High-Volume Call Center
- Attended Software up training for resource updates and abilities to aide cardholders with online access.
Member Services Associate
UnitedHealth Group
11.2008 - 04.2010
- Assisted policyholders with account inquires in regards to their benefits and claims
- Client resolution for company errors
- Answer inbound calls in a High-Volume Call Center
- Attended Software up training for resource updates and abilities to aide clients .
Education
Bachelor of Business Administration - BBA - Business Administration and Management
Florida International University
01.2021 - 06.2022
Associate’s Degree - Health Services Administration
Keiser University
01.2004 - 01.2006
HS Diploma - undefined
Miami Killian Senior High School
01.1999 - 01.2003
Certifications Homemaker/Home Health Aide - Nursing Unlimited, A Lifework Education Company - undefined
Skills
Strategic planning
Training leadership
Compensation structuring
Organizational Development
Benefits and compensation management
Recruitment
Succession planning
Analytical and Critical Thinking
Certification
Mergers & Acquisitions (M&A)
Affiliations
Nadine Predestin - page 2
American Heart Association Instructor - American Heart Association
SHRM - Certified Professional (SHRM-CP) - SHRM
Notary Public Appointment - State of Florida
Issued Feb 2021 - Expires Feb 2025
Timeline
Regional Recruiting Team Manager
TheKey
06.2022 - Current
Lead Staffing Manager
Home Care Assistance
07.2021 - 06.2022
Bachelor of Business Administration - BBA - Business Administration and Management
Florida International University
01.2021 - 06.2022
Staffing Manager
Home Care Assistance
02.2016 - 07.2021
Specialty Service Representative
DentaQuest
05.2014 - 02.2016
Executive Administrative Assistant
Medivance Billing
01.2013 - 03.2014
Customer Care Advocate
American Express
08.2010 - 12.2012
Member Services Associate
UnitedHealth Group
11.2008 - 04.2010
Associate’s Degree - Health Services Administration
Keiser University
01.2004 - 01.2006
HS Diploma - undefined
Miami Killian Senior High School
01.1999 - 01.2003