Nadine Ramirez
Las Vegas,NV
Summary
Dynamic Customer Service Representative with a proven track record at UniFirst, excelling in employee training and insurance verification. Adept at enhancing customer satisfaction through effective communication and data entry accuracy. Recognized for streamlining processes and fostering strong client relationships, ensuring compliance with HIPAA regulations while delivering exceptional administrative support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UniFirst
11.2021 - Current
- Resolved customer inquiries efficiently via phone and email, enhancing overall satisfaction.
- Processed orders and managed returns, ensuring accuracy in order fulfillment.
- Maintained comprehensive knowledge of products and services to assist customers effectively.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Eligibility Specialist
Pacific Dental Services
07.2018 - 08.2020
- Evaluated patient eligibility for dental services, ensuring compliance with company policies and regulations.
- Collaborated with insurance providers to verify coverage and resolve discrepancies in patient accounts.
- Streamlined data entry processes, enhancing accuracy in patient information management systems.
Dental Receptionist
First Dentist LLC
12.2017 - 10.2018
- Provided excellent customer service, addressing patient inquiries and concerns promptly.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
Veterinary Receptionist
Lone Mountain Veterinary Hospital
02.2015 - 11.2017
- Managed appointment scheduling and client communications to enhance operational efficiency.
- Coordinated patient check-ins, ensuring accurate data entry and client confidentiality.
- Developed and maintained strong relationships with clients to foster loyalty and trust.
- Trained new reception staff on office procedures and customer service best practices.
Administrative Clerk
Nevada Behavior Institute
04.2013 - 01.2015
- Coordinated scheduling and appointment management for clinical staff and patients.
- Processed patient records and maintained confidentiality in compliance with HIPAA regulations.
- Streamlined scheduling and appointment coordination for clinical staff and patients.
- Managed patient records, ensuring accuracy and compliance with privacy regulations.
Education
No Degree - Medical Administration
The Learning Center
Las Vegas, NV03-2010
High School Diploma -
Colony High School
Ontario, CA06-2006
Skills
- Employee training
- Insurance verification
- Data entry accuracy
- Appointment scheduling
- HIPAA compliance
- Team leadership
- Customer service
- Computer proficiency
- Administrative support
- Dentrix
- Epic
- ABS Solute
- Impro-med
Accomplishments
Participated in the Step Up Program at UniFirst. This program is to prepare high potential employees to move up into a management roll.
Certification
National Certifications: Medical Administrative Certification
& Electronic Health Records
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
UniFirst
11.2021 - Current
Eligibility Specialist
Pacific Dental Services
07.2018 - 08.2020
Dental Receptionist
First Dentist LLC
12.2017 - 10.2018
Veterinary Receptionist
Lone Mountain Veterinary Hospital
02.2015 - 11.2017
Administrative Clerk
Nevada Behavior Institute
04.2013 - 01.2015
No Degree - Medical Administration
The Learning Center
High School Diploma -
Colony High School