Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
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NADINE ROSE

Human Resources
Henrico,VA

Summary

Experienced with managing case data and legal documentation. Utilizes strong analytical skills to support complex litigation processes. Knowledge of e-discovery and case management software ensures accurate and efficient legal support.

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience
2
2
Certification
4
4
years of post-secondary education

Work History

SR. OPS PRODUCTION COORDINATOR - AFFIDAVITS/Media Intern

Capital One
Richmond, VA
07.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.

Sr. Recovery Coordinator

Capital One
Chesapeake, VA
07.2012 - Current
  • Demonstrating organizational agility, adapting to changing demands and providing leadership, encouragement and support to peers struggling with change.
  • Assert customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained friendly and professional customer interactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Establish respect, friendliness and willingness to help wherever needed.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Informed existing customers about bank's products and services and worked to resolve issues.
  • Adhered to policies, procedures and regulatory banking requirements.
  • Skilled at working independently and collaboratively in a team environment

SR Collection Coordinator

Capital One
Chesapeake , VA
01.2009 - 07.2012
  • Compiled and analyzed data for review by senior management.
  • Work with leaders on updates and changes.
  • Provide insight and commentary team performance to respective leaders on NPS.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Provide support and guidance in delivering prompt and professional responses to internal and external customers regarding resolutions.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained courteous and effective working relationships within departments.
  • Self-motivated, with strong sense of personal responsibility
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Delivered services to customer locations within specific timeframes.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong communication and organizational skills through working on group projects.

Education

Bachelor of Science - Business Administration

University of Maryland Global Campus
College Park, MD
08.2021 - 05.2025

Skills

  • Self-Motivated
  • Attention to Detail
  • Multitasking Abilities
  • Flexible and Adaptable
  • Excellent Communication
  • G-Suite
  • Active Listening
  • Dependable and Responsible
  • Decision-Making
  • Teambuilding
  • Google Workspace

Accomplishments

  • Collaborated with a team of 2 in the development of Omega System.
  • Resolved product issues through consumer testing.
  • Used Microsoft Excel to develop productivity spreadsheets.
  • Achieved top performer by completing my job with accuracy and efficiency.
  • Maintained, coordinated, and updated the client database, records, and email lists
  • Increased employee performance by installing a system that tracked feedback from customers
  • Assisted with developing an employer manual, including training guidelines and disciplinary procedures.

Certification

  • Human Resources Management, UMGC - December 2022
  • Project Management, UMGC - December 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

SR. OPS PRODUCTION COORDINATOR - AFFIDAVITS/Media Intern

Capital One
07.2023 - Current

Bachelor of Science - Business Administration

University of Maryland Global Campus
08.2021 - 05.2025

Sr. Recovery Coordinator

Capital One
07.2012 - Current

SR Collection Coordinator

Capital One
01.2009 - 07.2012

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NADINE ROSEHuman Resources