Nadine Samuels
Saint Augustine
Summary
Experienced Medical Office Administrative Professional with experience in patient relations, productivity, time management and service quality across various departments.
Organized and dependable team-player with strong work ethics, excellent communication and clerical skills. Dynamic individual with a positive attitude and commitment to continuous growth; adaptable and results oriented patient care coordinator.
Overview
22
22
years of professional experience
Work History
Medical Receptionist/ Patient Coordinator
St. Augustine Foot, Ankle and Vein Inc
07.2024 - Current
- Greeting patients; answering phone calls and patients inquires; scheduling appointments in various Electronic Medical Records (EMR) systems; managing patient records; handling and maintaining accurate financial transactions.
- Organize and input patient data into electronic health records systems; verify and process patients' health insurance information; Support office with administrative and secretarial duties such as filing, scanning, copying and faxing documents.
- Maintained confidentiality of patient data by adhering to HIPAA guidelines to safeguard patient health information.
- Communicated with insurance companies to verify coverage and obtain referrals/authorizations for medical treatments and procedures.
- Facilitated communication between patients and various departments and staff.
Executive Housekeeping Supervisor
Best Western Plus Hotel
08.2017 - 07.2024
- Trained new team members, providing guidance on best practices in housekeeping techniques for their professional growth and development.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Oversaw laundry operations, managing efficient workflows while maintaining exceptional high linen quality for guests.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
Office Administrator/Office Clerk
New Lucea Taxi Association LTD
03.2003 - 05.2017
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Interacted with customers by phone, email, or in-person to provide information.
Presiding Officer/Election Poll Worker
Jamaican Electoral Office
02.2016 - 02.2016
- Oversaw registration of voters, verified identification, and provided clear and accurate voting instructions.
- Maintained accurate records of voter turnout and resolved any issues or discrepancies.
- Managed the orderly flow of voters, addressed queries or concerns, and enforced election laws and procedures.
- Coordinated with election officials, ensured proper handling of ballot boxes and their contents, and upheld the integrity of the electoral process.
Education
High School Diploma -
Anchovy High School
Montego-Bay, Jamaica06.2002
Skills
- Microsoft Office
- Electronic Medical Systems (EMR)
- HIPAA compliance
- Patient Care Coordinator
- Medical Office Terminology
- Customer Service and Relations
- Administrative Skills and Support
- Health and Safety Regulations
- Time management and Productivity
- Adaptability and Flexibility
- Insurance verifications and authorizations
- Patient relations
Timeline
Medical Receptionist/ Patient Coordinator
St. Augustine Foot, Ankle and Vein Inc
07.2024 - Current
Executive Housekeeping Supervisor
Best Western Plus Hotel
08.2017 - 07.2024
Presiding Officer/Election Poll Worker
Jamaican Electoral Office
02.2016 - 02.2016
Office Administrator/Office Clerk
New Lucea Taxi Association LTD
03.2003 - 05.2017
High School Diploma -
Anchovy High School
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