Nadine Sanchez
Altamonte Springs
Summary
Dynamic property management professional with a proven track record at Cross Florida Management Corporation. Expert in customer service and money handling, enhancing tenant satisfaction through effective communication and prompt issue resolution. Recognized for fostering teamwork and leadership, streamlining processes to improve revenue generation and operational efficiency.
Overview
26
26
years of professional experience
Work History
Assistant Manager
National Property Management Associates
05.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Property Manager
Cross Florida Management Corporation
08.1999 - 05.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Collected and maintained careful records of rental payments and payment dates.
Education
Dr Phillips High School
Orlando, FLSkills
- Customer service
- Accounting skills
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Workload management
Timeline
Assistant Manager
National Property Management Associates
05.2017 - Current
Property Manager
Cross Florida Management Corporation
08.1999 - 05.2017
Dr Phillips High School
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