Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Nadine Stieber

Melbourne Beach,USA

Summary

I am currently a Customer Relations Legal Specialist at our office in Uniondale, New York. I have extensive experience at Deutsche Lufthansa AG (17 years and counting). I am an expert in conflict resolution and excel in communication, empathy, and problem-solving, ensuring positive outcomes in customer interactions.

Overview

32
32
years of professional experience

Work History

Customer Relations Legal Specialist

Deutsche Lufthansa AG
05.2023 - Current
  • Handled escalated cases to ensure timely resolution and customer satisfaction.
  • Represented Lufthansa in court, advocating for company interests in legal matters.
  • Collaborated closely with legal departments to maintain compliance with regulations.
  • Developed strategies to resolve disputes outside of court, minimizing litigation costs.
  • Prepared comprehensive reports summarizing research findings for our attorneys to use in litigation proceedings.
  • Maintained in-depth knowledge of laws and regulations governing NEBs for effective compliance.

Senior Customer Service Specialist

Noom Inc.
12.2021 - 05.2023
  • Level 2 technical support and troubleshooting assistance to customers.
  • Investigated complex customer-reported problems, and proposed effective solutions.
  • Achieved Senior Service Specialist status within just 4 months of working for Noom due to my IQS scores, exceeding KPIs, and additional training. I completed and provided coaching to new hires.
  • Responded promptly to escalated issues and disputes from customers.
  • Resolved over 10K tickets in the course of a year by providing quick and effective resolutions to customers reaching out to the support team.
  • Expert knowledge in Jira and Zendesk.

Front Desk Receptionist

Radiantly Healthy Drip Lounge and Radiantly Healthy MD
10.2018 - 05.2021
  • Responded to customer inquiries across phone, email, and in-person interactions.

Senior Customer Service Manager

Deutsche Lufthansa AG
11.1995 - 12.2009
  • Accumulated 15 years of call center experience in Kassel.
  • Delivered exceptional customer service to our top customers, FTL, SEN, and HON.
  • Facilitated support for Round the World team and managed MEDA and group bookings.
  • Developed effective strategies to deepen customer loyalty.
  • Resolved escalated customer complaints promptly to enhance satisfaction.

Insurance Purchaser Apprenticeship

Signal Iduna
Kassel
08.1993 - 06.1995
  • Delivered outstanding customer service, enhancing client satisfaction and loyalty.
  • Sales

Education

Abitur - allgemeine Hochschulreife

Paul Julius Von Reuter Schule
Kassel
06-1993

Skills

  • Interpersonal and group communication
  • Client needs assessment
  • Customized solutions delivery, holistic, no "one size fits all" approach
  • Conflict resolution strategies, dealing with difficult personalities
  • Professional relationship management

Languages

German
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

Customer Relations Legal Specialist

Deutsche Lufthansa AG
05.2023 - Current

Senior Customer Service Specialist

Noom Inc.
12.2021 - 05.2023

Front Desk Receptionist

Radiantly Healthy Drip Lounge and Radiantly Healthy MD
10.2018 - 05.2021

Senior Customer Service Manager

Deutsche Lufthansa AG
11.1995 - 12.2009

Insurance Purchaser Apprenticeship

Signal Iduna
08.1993 - 06.1995

Abitur - allgemeine Hochschulreife

Paul Julius Von Reuter Schule

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