Nadine Torres
Cincinnati,OH
Summary
Dynamic leader with a proven track record at Lowes Home Improvement, enhancing operational efficiency and employee satisfaction. Skilled in Microsoft Office and adept at fostering customer engagement. Expertise in human resources operations, including payroll administration, underscores a commitment to excellence and team success. Recognized for resolving conflicts and mentoring staff, driving positive outcomes.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvement
03.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Human Resources Manager
Lowes Home Improvement
02.2013 - 03.2019
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
Head Cashier
Lowes Home Improvement
12.2011 - 02.2013
Paraprofessional
Norfolk Public Schools
01.2001 - 06.2011
Education
MBA - Business Administration
Averett University
Danville, VA05.2012
Bachelor of Science - Business Administration
Averett University
Danville, VASkills
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Human Resources Operations
- Problem-Solving
- Customer Service and Engagement
- Payroll Administration and Timekeeping
Timeline
Assistant Store Manager
Lowes Home Improvement
03.2019 - Current
Human Resources Manager
Lowes Home Improvement
02.2013 - 03.2019
Head Cashier
Lowes Home Improvement
12.2011 - 02.2013
Paraprofessional
Norfolk Public Schools
01.2001 - 06.2011
MBA - Business Administration
Averett University
Bachelor of Science - Business Administration
Averett University
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