Nadine Tshiaba
Flower Mound,TX
Summary
Experienced leader with a strong financial background in team guidance, project management, and strategic objective achievement. Proven track record in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for collaborative approach and unwavering commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Expert Medical Coordinator - Chronic Care
Teladoc Health
11.2019 - 08.2023
- Facilitated initial engagement with chronic care patients.
- Authenticated the submission of devices.
- Facilitated the setup of new memberships.
- Trained members in selecting appropriate Chronic care as directed by providers.
- Contributed to diverse tasks as necessitated by organizational priorities.
Operations Administrator: Loan Administration
Ally Financial
08.2017 - 04.2018
- Ensured financial documents met corporate standards.
- Oversaw sales processes leveraging Salesforce platform.
- Streamlined processing of extension exceptions within the Shaw platform.
- Handled extension-related emails in the virtual mailbox.
- Met established productivity and quality metrics and Extension Testing
- Validated accuracy of processed report extensions and corresponding test accounts.
- Escalated more complex or difficult issues to higher level
- Charge Off Processing Reviewed account for charge off eligibility
- Calculated accurate amount Obtain proper approvals Process with 100% accuracy
- Examined loan documents for completeness.
- Processed manual letter requests for collections including cure notices and debt validation
- Processed and examined virtual mail received for Collections.
- Handled demographic updates for collections with precision.
Account Services: Fulfillment Specialist-Loan Servicing
GM financial
04.2015 - 01.2017
- Ensured high-quality customer satisfaction by effectively addressing requests received across multiple platforms.
- Developed comprehensive understanding of processes related to loan servicing.
- Ensured compliance with procedures in reviewing loan requests.
- Facilitated payment refunds, histories, and debt validations in compliance with deadlines.
- Generated and managed outgoing customer correspondence in compliance with organizational policies.
- Conducted research to ensure accurate customer data, minimizing return mail expenses for essential correspondence.
- Reviewed and approved/denied Authorization to Travel requests based on company guidelines to ensure appropriate collateral coverage and contact information for customers traveling outside the continental US.
- Conducted outbound skip tracing efforts to locate customers to resolve outstanding escheatment refunds.
- Prepare code and submit documents for imaging within designated service levels. (point of completion)
- Sought to improve efficiencies and streamline expenses through innovative ideas for continuous improvement.
- Executed various tasks, special projects, and assigned roles.
Tax Research Specialist: Escrow services
Core logic
10.2014 - 01.2015
- Executed functions across various sectors of Tax operations & customer support.
- Addressed complex issues and escalations.
- Acquired in-depth insights into Client SLAs and associated programs.
- Created innovative solutions by developing a conceptual framework.
Default Servicing: Mortgage Loss Mitigation Account Manager
Capital One
08.2011 - 05.2013
- Fostered productive collaborations with both clients and team members.
- Examined relevant information to judge the suitability of prospective clients for credit.
- Completed loan adjustment requests promptly.
- Reviewed and determined borrower’s capacity to repay loans on pre-foreclosure cases.
- Analyzed contested elements, addressed intricate inquiries, delivered status details.
- Evaluated policies and systems to ensure compliance with MHA guidelines.
- Designed strategic models to mitigate adverse organizational effects.
- Ensures effective collaboration among various departments including risk, default, and servicing.
Account Executive (Teller)
JP Morgan Chase
10.2007 - 01.2010
- Applied high degree of accuracy in transaction processing according to bank guidelines.
- Executed scheduled audits twice a month for manager's assessment.
- Highlighted benefits of Chase solutions to promote sales.
Education
Associate Of Arts - Arts
Tarrant County College
Fort Worth, TX05.2011
Skills
- Proficient in all Microsoft Applications and Internet functions
- Mortgage services portal (MSP)
- Document imaging workflow (ECM)
- Lending Portal Services (LPS)
- Sql server
Certification
Tentative COO certification
Languages
French
Native or Bilingual
Timeline
Expert Medical Coordinator - Chronic Care
Teladoc Health
11.2019 - 08.2023
Operations Administrator: Loan Administration
Ally Financial
08.2017 - 04.2018
Account Services: Fulfillment Specialist-Loan Servicing
GM financial
04.2015 - 01.2017
Tax Research Specialist: Escrow services
Core logic
10.2014 - 01.2015
Default Servicing: Mortgage Loss Mitigation Account Manager
Capital One
08.2011 - 05.2013
Account Executive (Teller)
JP Morgan Chase
10.2007 - 01.2010
Associate Of Arts - Arts
Tarrant County College
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