Nadine Wahba
Franklin,TN
Summary
Experienced and dedicated with 6 years of retail and customer service experience in a busy, fast-paced environment. Acquired skills in organization, time-management, client retention, and building team morale.
Overview
7
7
years of professional experience
Work History
Receptionist (Promoted)
The Blowout Co. Of Nashville
02.2023 - 12.2023
- Effectively managed all front desk operations such as all incoming phone calls, scheduling, retail displays, while clients check-in/out and assist all walk-in clients.
- Assisted managers with problem-solving and conflict control on an everyday basis
- Managed & resolved salon books, schedules, and operations to ensure the salon runs smoothly and efficiently
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Coordinated staff schedules, optimizing team productivity.
- Accurately processing transactions and balancing cash drawers.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust.
- Managed inventory levels for salon products, ensuring adequate stock to meet client and stylist needs.
- Collaborated with other departments, such as handling gift card donations from the company, to ensure quality and receival.
- Assisted stylists with client consultations, ensuring clear understanding of desired services and outcome.
- Assist managers with tasks, inquiries, and projects.
- Developed strong working relationships with team members, fostering a positive work environment
- Trained new hires in salon procedures, contributing to a cohesive and efficient team environment.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Increased efficiency by effectively managing phone calls, clients checking-in/out and walk-in clients.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Beauty Advisor: Certified Color Consultant
Sally Beauty
09.2022 - 05.2023
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Customer Service Representative
Chewy.com
08.2020 - 10.2020
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Shopper
InstaCart
01.2019 - Current
- Promptly and accurately shop for customer.
- Recommend replacements.
- Store order safely and ensure smooth delivery.
Sales Associate
Hot Topic
11.2017 - 12.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Volunteer
Williamson County Animal Shelter
08.2016 - 09.2017
Skills
- Strong work ethic
- Determination for growth
- Attentive Learner
- Attention to detail
- Employee training
- Scheduling and Coordinating
- Delegation and Supervision
- Employee training
- Adaptability and flexibility
- Relationship building
Timeline
Receptionist (Promoted)
The Blowout Co. Of Nashville
02.2023 - 12.2023
Beauty Advisor: Certified Color Consultant
Sally Beauty
09.2022 - 05.2023
Customer Service Representative
Chewy.com
08.2020 - 10.2020
Shopper
InstaCart
01.2019 - Current
Sales Associate
Hot Topic
11.2017 - 12.2018
Volunteer
Williamson County Animal Shelter
08.2016 - 09.2017
Similar Profiles
Ashley QuinteroAshley Quintero
Social Media Marketing Intern at Ciao Bella Blowout SalonSocial Media Marketing Intern at Ciao Bella Blowout Salon
Damaris ArguellesDamaris Arguelles
Hair/Stylist Sales Associate at Blowout, A Blow Dry BarHair/Stylist Sales Associate at Blowout, A Blow Dry Bar
Rosalinda Flores AragonRosalinda Flores Aragon
Retail Sales Associate at Blowout DVDRetail Sales Associate at Blowout DVD
William WalkerWilliam Walker
Student Orientation Assistant at Middle Tennessee State UniversityStudent Orientation Assistant at Middle Tennessee State University
Jordan SchalkJordan Schalk
Circulating Nurse, Operating Room at HCA (Centennial)Circulating Nurse, Operating Room at HCA (Centennial)