Nadine Aviel Alcantara
West Covina,CA
Summary
I excel in high-pressure environments, ensuring efficiency and positive outcomes. Demonstrated ability to train team members effectively, enhancing overall productivity and service quality. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
CNA
Kindred Hospital
03.2022 - 05.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Bachelor of Science - Nursing
West Coast University Ontario
Ontario, CA07.2025
Associate of Science - Nursing
Mount San Antonio Community College
Walnut, CA06.2023
High School Diploma -
West Covina High School
West Covina, CA06.2021
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Team Leadership
- Adaptive and creative
- Excellent memory
- Hospitality service expertise
- Up-selling
- Excellent math skills
- Exceptional customer service
- New Hire Training
- Fluent in Tagalog
- Time Management
- Hospitality and Professionalism
- Relationship Building
Accomplishments
I am a International and National Champion in Speech and Debate. I competed in Japan and won two international titles for speaking. I also am a two time National Champion in California.
Certification
- CNA - Certified Nurse Assistant
- RNA - Restorative Nursing Assistant
- HHA - Home Health Aide
- CPR
CNA/HHA/RNA
These are all still in active use.
Timeline
Barista
Starbucks, Barista
07.2023 - Current
CNA
Kindred Hospital
03.2022 - 05.2023
Bachelor of Science - Nursing
West Coast University Ontario
Associate of Science - Nursing
Mount San Antonio Community College
High School Diploma -
West Covina High School
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