Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
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Hi, I’m

NADINE DOMINIQUE PIERRE

TAMPA,FL

Summary

Proven security professional with extensive experience at G2 SECURITY STAFF, adept in facility security and emergency response. Demonstrates exceptional situational awareness and stress tolerance, enhancing team effectiveness and reducing incident rates by over 30%. Skilled in vigilant surveillance and collaboration with law enforcement, ensuring optimal safety and crime prevention. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Flexible ma offering 4 years in security industry. Willing to work all shifts and holidays. Experienced in crowd surveillance and management, perimeter patrol and conflict de-escalation. Diligent Security professional with [10] years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Diligent Security professional with 4 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Resourceful [Job Title] able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Hardworking Package Handler with more than [Number] years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with [Number] years of experience working in busy [Type] environments. Resourceful [Type] worker with [Number] years of experience. Follow written or verbal directions to carry out efficient work moving, storing, and packaging [Industry] materials. Safety-driven and adaptable with good planning and problem-solving abilities. Hardworking [Type] team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in [Area of expertise]. Diligent Warehouse Associate offering [Number] years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

24
years of professional experience
1
Certification

Work History

G2 SECURITY STAFF

Unarmed Security Guard
06.2010 - Current

Job overview

  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Completed detailed incident reports to provide accurate documentation of security events for future reference.
  • Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
  • Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
  • Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
  • Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled commercial property and associated parking garage.
  • Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
  • Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Patrolled parking lots and garages to determine security of vehicles and property.
  • Maintained visitor logs for accurate record-keeping and improved site access control.
  • Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
  • Conducted safety checks, inventory checks and security assessments to apply protective measures.
  • Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
  • Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
  • Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
  • Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
  • Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Ensured proper functioning of security equipment through routine checks, contributing to optimal surveillance coverage and intrusion detection capabilities.
  • Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
  • Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
  • Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
  • Facilitated smooth evacuations during emergency situations, leading individuals to designated safe areas according to established protocols.
  • Reduced incidents of theft and vandalism by implementing effective security measures and strategies.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Assisted in planning and execution of special events, ensuring safe and secure environment for all participants.
  • Ensured safety and security of premises by conducting regular patrols, leading to significant reduction in security incidents.
  • Managed access control systems to ensure only authorized individuals entered sensitive areas, strengthening internal security measures.
  • Assisted guests and employees with directions and information, improving their overall experience on premises.
  • Oversaw operation of security equipment, including alarms and CCTV systems, to maximize efficiency and effectiveness.
  • Investigated reports of suspicious activities and took appropriate action, reducing potential threats to safety.
  • Conducted safety drills to prepare team and occupants for emergency situations, enhancing preparedness and response capabilities.
  • Enforced property rules and regulations, contributing to more orderly environment.
  • Coordinated with management to develop and implement security policies and procedures, leading to more robust security framework.
  • Addressed and resolved conflicts among visitors or employees, maintaining peaceful atmosphere.
  • Participated in ongoing security training to stay updated on best practices and emerging threats, improving personal and team effectiveness.
  • Conducted security screenings at entry points to prevent unauthorized access, maintaining secure environment.
  • Provided escorts for individuals in need of additional security, ensuring their safety while on premises.
  • Maintained detailed logs of all security-related incidents, which helped in improving security protocols.
  • Collaborated with law enforcement and emergency responders during critical situations, enhancing overall response strategy.
  • Trained new security personnel on security protocols and procedures, leading to more competent security team.
  • Responded to emergencies and provided necessary assistance, ensuring timely and effective resolution of incidents.
  • Monitored surveillance equipment to detect any suspicious activities, contributing to safer environment for employees and visitors.
  • Collaborated with other security team members to share information and strategies, fostering cohesive and effective security operation.
  • Advised management on security improvements based on observed incidents and trends, leading to enhanced safety measures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Examined doors, windows and gates to verify security.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Issued access cards to authorized personnel to monitor access points.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Amazon

Package Handler/Picker Packer
08.2022 - 08.2024

Job overview

  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
  • Fostered culture of continuous improvement, suggesting several process optimizations that were implemented.
  • Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
  • Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
  • Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
  • Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
  • Assisted in inventory management, conducting regular counts to verify stock levels and report discrepancies.
  • Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.
  • Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
  • Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Increased team morale with consistent encouragement and recognition for meeting daily targets.
  • Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
  • Elevated customer service standards, promptly addressing inquiries about package status and resolving issues.
  • Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
  • Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
  • Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
  • Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
  • Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
  • Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
  • Improved efficiency within the team by sharing knowledge of optimal picking routines.
  • Maintained timely updates on workload progress through effective communication with supervisors.
  • Streamlined warehouse operations through efficient organization of products and inventory management.
  • Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
  • Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Prepared and checked outbound shipments for accuracy.
  • Transported merchandise pallets to move in warehouse.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Worked with customers to pack items according to specific desires and requirements.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked designated items on shelves, end caps and displays.
  • Recorded daily activities for inventory control.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Managed timely and effective replacement of damaged or missing products.
  • Stocked shelves to match planogram images and instructions.
  • Received new stock and input values into computer system.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Pre-assembled containers to be easily selected by packing associates.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Interacted with guests in friendly and knowledgeable way.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Maintained store assets with effective loss prevention strategies.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Supervised and trained new staff in performing census.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Greeted customers and directed to requested products.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Greeted store customers and discussed needs.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Checked product levels and recommended new purchases.
  • Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Planned and scheduled projects and directly performed installations.
  • Developed plan-o-grams and layouts that maximized sales.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.

Triangle Service

Head Custodian
03.2008 - 02.2012

Job overview

  • Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
  • Contributed to a positive school culture through professional interactions with students, staff, and visitors.
  • Checked in and stocked inventory throughout facility.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
  • Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
  • Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
  • Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
  • Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
  • Sorted recyclables to reduce waste and support eco-friendly initiatives.
  • Reduced cross-contamination risks through proper use of color-coded cleaning materials and sanitizing equipment after each use.
  • Contributed to a well-organized stockroom by monitoring inventory levels and promptly notifying supervisors of supply needs.
  • Performed thorough window washing services that resulted in crystal clear panes and increased natural light within the facility.
  • Streamlined cleaning processes by creating checklists for each assigned area, ensuring consistent quality standards were met.
  • Removed trash, debris and other waste materials from premises.
  • Provided excellent customer service by addressing concerns promptly and professionally, leading to positive feedback from clients and supervisors.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained floor cleaning and waxing equipment.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.

HMSHost

CASHIER/Cook Helper
02.2006 - 04.2009

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Increased sales of promotional items by informing customers about current offers.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Enhanced shopping experience, provided product information and location assistance.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
  • Cleaned and washed all utensils, preparation equipment cutting boards and counters.
  • Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
  • Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
  • Enhanced kitchen efficiency by assisting cooks with food preparation and recipe execution.
  • Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
  • Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption.
  • Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
  • Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
  • Quickly adapted to new menu additions and changes in kitchen procedures, enhancing overall team performance and productivity.
  • Boosted customer satisfaction by delivering prompt service and addressing special requests accurately.
  • Stocked cabinets and serving areas with condiments and refilled condiment containers.
  • Supported a clean and organized working environment by maintaining cleanliness of utensils, equipment, and workstations.
  • Streamlined food presentation efforts by skillfully garnishing dishes according to established plating guidelines before serving customers.
  • Collaborated with head cook to plan menus, taking into account dietary restrictions and customer preferences.
  • Assisted in loading and unloading supplies and food materials from delivery truck [Number] times per week.
  • Maintained open lines of communication with fellow staff members to rapidly address any issues or concerns that arose during service.
  • Ensured quality control by checking the freshness of ingredients and properly storing perishable items.
  • Promoted a safe working environment through diligent adherence to established health codes, guidelines, and protocols.
  • Pierced, smelled and tasted food to check for doneness and quality.
  • Facilitated smooth meal services by prepping ingredients ahead of time and ensuring all necessary tools were readily available for cooks.
  • Operated dishwashing equipment and distributed and stored clean pots, dishes, and utensils.
  • Aided in minimizing food waste by effectively managing inventory levels and utilizing leftover ingredients creatively.
  • Assisted in training new staff members on kitchen procedures, safety guidelines, and efficient cooking techniques.
  • Improved overall taste consistency across menu items by strictly adhering to recipes provided by head cook.
  • Actively participated in regular inventory checks to maintain appropriate stock levels for daily operations without compromising freshness or quality standards.

Manor Care Health Services

HHA /CNA Volunteer
03.2005 - 02.2007

Job overview

  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
  • Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
  • Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
  • Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
  • Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
  • Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
  • Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
  • Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
  • Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
  • Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
  • Administered medications accurately and on time, ensuring optimal treatment effectiveness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Documented patient information and care activities in electronic health record.

Lowes Distribution

Overnight Stocker
01.2001 - 02.2005

Job overview

  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
  • Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
  • Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
  • Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted customers and directed to requested products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Hospital of the University of Pennsylvania

Medical Assistant
02.2001 - 02.2004

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Improved clinical workflow with introduction of electronic health records system.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.

Education

Western Governors University
Salt Lake City, UT

Bachelor of Science from Public Administration
05.2028

University Overview

STONE ACADEMY
Miami, FL

High School Diploma
04.2000

University Overview

Skills

Facility Security

Crowd Control

Patrolling Techniques

Situational Awareness

Report Writing

Stress Tolerance

Building Security

Property Patrol

Security Equipment Operation

Fire prevention

Perimeter Patrol

Alarm investigation

Emergency Response

Crime Prevention Strategies

Vigilant Surveillance

Physical Fitness

Law Enforcement Collaboration

Team Player

Self-defense tactics

Laundry services

Bathing Assistance

Meal Preparation

Errands Running

Housekeeping tasks

Personal Hygiene Assistance

Compassionate Caregiving

Toileting support

Patient Care

Vital signs monitoring

Compassion and Empathy

Feeding Assistance

Basic Life Support

Dressing assistance

Maintaining confidentiality

Compassionate communication

Patient Transfers

Dementia and Alzheimer's knowledge

Recording vital signs

Reliable team player

Safety Precautions

HIPAA Compliance

Work Ethic and Integrity

Customer Assistance

Customer Service

Patience and Empathy

Time management skills

Cash Handling

Cleaning and sanitizing

Customer service excellence

Reliability and punctuality

Money Handling

Cash handling and management

Customer Relations

Task Delegation

Work Prioritization

Professionalism and Ethics

Chemical Handling

Maintenance knowledge

Waste disposal

Energy conservation

Housekeeping

Health and safety compliance

Laundry

Interior and exterior cleaning

Sweeping and Mopping

Package handling

Product Assembly

Workplace Cleanliness

Stock replenishment

Maintaining equipment

Warehouse Organization

Load Planning

Labeling Accuracy

Adaptable to change

Shipping coordination

Logistics support

Teamwork and Cooperation

Warehouse Safety

Material Handling Equipment

Shipping and receiving

Packing Equipment Operation

Punctual and Reliable

Heavy Lifting

Warehousing Operations

Safety Procedures

Records Management

Stock Rotation

Relationship Building

Self-Motivated and Independent

Attention to Detail

US Driver's License

  • Package unloading
  • Packaging

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.

Affiliations

Affiliations
  • SECURITY D

Certification

  • Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
  • Emergency Medical Technician (EMT) Basic Level Certification – National Registry of Emergency Medical Technicians.
  • Smart Card Alliance Contactless Payment and NFC Certifications – Secure Technology Alliance.
  • Certified Protection Professional (CPP) - ASIS International.
  • Certified Medical Assistant (CMA)
  • Certified Nursing Assistant (CNA)
  • Forklift Certification
  • Advanced Cardiac Life Support Certification (ACLS)
  • ServSafe Food Handler's Certification
  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • [State] Driver's License P600624865240
  • Project Management Institute Agile Certified Practitioner (PMI-ACP)
  • Microsoft Office Specialist (MOS) Certification
  • Project Management Professional (PMP)
  • Google IT Support Professional Certificate
  • Certified Sales Professional (CSP)
  • Certified Supply Chain Professional (CSCP)
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Certified Data Professional (CDP)
  • Automotive Service Excellence Certification (ASE)
  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • Teaching English as a Foreign Language (TEFL) Certification
  • OSHA Certified
  • CompTIA Certification
  • Child Development Associate (CDA) Certificate
  • Certified ScrumMaster (CSM)
  • Certified Information Systems Security Professional (CISSP)
  • Salesforce Certified Administrator
  • Cisco Certified Network Associate (CCNA)

Additional Information

Additional Information

NONE

Languages

French / SPANISH
Native or Bilingual

Timeline

Package Handler/Picker Packer
Amazon
08.2022 - 08.2024
Unarmed Security Guard
G2 SECURITY STAFF
06.2010 - Current
Head Custodian
Triangle Service
03.2008 - 02.2012
CASHIER/Cook Helper
HMSHost
02.2006 - 04.2009
HHA /CNA Volunteer
Manor Care Health Services
03.2005 - 02.2007
Medical Assistant
Hospital of the University of Pennsylvania
02.2001 - 02.2004
Overnight Stocker
Lowes Distribution
01.2001 - 02.2005
Western Governors University
Bachelor of Science from Public Administration
STONE ACADEMY
High School Diploma

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