Nadine Frances Sunga
Las Vegas,NV
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Rental Agent
Airport Van Rental
Las Vegas, NV
02.2024 - 02.2025
- Performed regular inspections of vehicles prior to rentals to ensure safety and cleanliness standards were met.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Production Operator
Niagara Bottling, LLC
Phoenix, AZ
09.2023 - 02.2024
- Setup and adjusted machines for daily operations.
- Measured and weighed items to meet quality standards and prevent waste.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Set up and tended equipment with machine operators to complete runs.
Sales Associate
The Raider Image (Harry Reid Airport)
Las Vegas, NV
10.2021 - 08.2023
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
Medical Assistant
Premier Home Health Inc
Las Vegas, NV
01.2021 - 11.2021
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Checked patients in and out for appointments and collected co-payments.
- Performed data entry tasks related to billing and collections procedures.
Customer Service Representative (Remote)
Newegg Inc.
Las Vegas, NV
06.2020 - 03.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Documented conversations with customers to track requests, problems and solutions.
- Answered 50+ inbound calls per day and directed to designated individuals or departments.
Sales Manager
Mr.Boxer Inc (McCarran Airport)
Las Vegas, NV
03.2015 - 03.2020
- Build and sustain customer-focused store culture to ensure pleasant shopping experience.
- Motivate employees to improve morale, performance, and store revenue.
- Reduced process gaps by hiring, supervising and coaching [8] employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
Customer Service Representative
Order Inn
Las Vegas, NV
02.2013 - 12.2014
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Build sustainable relationships and engage customers by taking the extra mile.
Education
High School Diploma -
Rancho High School
Las Vegas, NV08.2011
CNA - Nursing Assistant
College Of Southern Nevada
Las Vegas, NV03.2013
Skills
- Conflict resolution
- Detail oriented
- Adaptability
- Empathy
- Time management
Additional Information
MS Office (Word,Excel,Outlook,Powerpoint)
Google Drive (Docs,Sheets,Slides)
Excellent verbal and written communication skills (Tagalog and Chamorro)
Timeline
Rental Agent
Airport Van Rental
02.2024 - 02.2025
Production Operator
Niagara Bottling, LLC
09.2023 - 02.2024
Sales Associate
The Raider Image (Harry Reid Airport)
10.2021 - 08.2023
Medical Assistant
Premier Home Health Inc
01.2021 - 11.2021
Customer Service Representative (Remote)
Newegg Inc.
06.2020 - 03.2021
Sales Manager
Mr.Boxer Inc (McCarran Airport)
03.2015 - 03.2020
Customer Service Representative
Order Inn
02.2013 - 12.2014
High School Diploma -
Rancho High School
CNA - Nursing Assistant
College Of Southern Nevada
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