Nadine Nicole Samuels
110 Woodcrest Drive, Saint Augustine,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Executive Housekeeping Manager
Best Western Plus Hotel
08.2017 - Current
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
Front Office Manager
New Lucea Taxi Association LTD
03.2013 - 05.2017
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Interacted with customers by phone, email, or in-person to provide information.
Presiding Officer/Election Poll Worker
Jamaican Electoral Office
02.2016 - 02.2016
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Education
High School Diploma -
Anchovy High School
Montego-Bay Jamaica06.1997
Skills
- Experience in MS Office (Word, Excel, Powerpoint, Docs)
- Customer Service and Relations
- Staff Training and Development
- Health and Safety Regulations
- Office Administration and Support
Timeline
Executive Housekeeping Manager
Best Western Plus Hotel
08.2017 - Current
Presiding Officer/Election Poll Worker
Jamaican Electoral Office
02.2016 - 02.2016
Front Office Manager
New Lucea Taxi Association LTD
03.2013 - 05.2017
High School Diploma -
Anchovy High School