Nadiola Phillips

I foster a positive relationship between the practice and the patients, pharmaceutical companies, and other vendors. I handel IT/EMR and are implementers of policy and process changes.

• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Liaison between practice and pharmaceutical/other reps; scheduling staff/doctor dinners
• Direct/manage all IT and EMR issues for all locations; work closely with TSI & Thrive
• Assist with implementation of new vendors at all locations as needed; if training is needed the PRS will complete training with employees
• Appropriately interact with patients, providers, and other staff
• Travel to Sarasota Arthritis Center locations as directed/needed by senior management
• Assist senior management with website maintenance, updates, and social media presence
• Manage incoming lab coding issues; re-code and submit all requests from Quest/Labcorp/etc
• Assist with physician and management directed tasks appropriate to department
• Concierge Program Management
• Perform other tasks/duties as assigned by senior management

• Maintained confidentiality of patient data and condition to safeguard health information.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Answered incoming calls and scheduled appointments .
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Supervised and developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, and kept clerical information accurate and up-to-date
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
• Input data into spreadsheets and databases.

• Oversaw cashier operations, bookkeeping and security.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Prepared weekly employee work schedules to meet operational needs.
• Managed shelf inventory and customer-focused loss prevention strategies.
• Evaluated employee performance and made recommendations for improvements.
• Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.

• Processed customer service orders promptly to increase customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.