Nadir Abdullahi
Eden Prairie,MN
Overview
3
3
years of professional experience
Work History
Manager
KCI Transportation
01.2023 - Current
- Assisted with preparation of budgets, forecasts, and financial statements
- Organized and execute projects within budget restraints
- Tackled tough analytical problems utilizing business strategies
- Provided administrative support to management team including preparing reports and presentations
- Created spreadsheets in Excel to track data such as vacation requests and sick days and payroll.
Agent Supervisor
EP Travel Agency
03.2022 - 03.2023
- Provided direction, guidance, and support to agents on customer inquiries and complaints
- Ensured that all calls were handled in a timely manner with high quality standards
- Assisted agents with complex customer inquiries by providing additional resources or technical advice
- Implemented processes that improved efficiency within the contact center operations.
Office Manager
ITC
09.2021 - 01.2023
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives, and communication goals
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Education
Bachelor of Arts - Information Technology Infrastructures
University of Minnesota - Twin Cities
Minneapolis, MN01.2025
Skills
- Proficiency in Python
- Java
- HTML
- SQL
- Excellent interpersonal communication skills
- Outstanding organization skills
- Excellent written and oral communication skills
- Proficiency in Microsoft Office Suite
Timeline
Manager
KCI Transportation
01.2023 - Current
Agent Supervisor
EP Travel Agency
03.2022 - 03.2023
Office Manager
ITC
09.2021 - 01.2023
Bachelor of Arts - Information Technology Infrastructures
University of Minnesota - Twin Cities