Summary
Overview
Work History
Education
Skills
Timeline
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Nadir Shrestha

Broomfield,Colorado

Summary

Dynamic professional with a proven track record at Uber, excelling in safe driving and exceptional customer service. Recognized for building strong client relationships and achieving on-time deliveries. Skilled in problem-solving and adaptability, ensuring high standards of professionalism and reliability in all transportation services. Committed to maintaining safety and efficiency on the road.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

8
8
years of professional experience

Work History

Driver

Uber
10.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Sales Associate

Ups Store
08.2021 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Team Leader

Jack in the Box
05.2017 - 08.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Frequently inspected production area to verify proper equipment operation.

Education

Bachelor of Science - Aerospace Mission System Design

Metropolitan State University of Denver
12-2026

High School Diploma -

Legacy High School
Broomfield
05-2020

Skills

  • City and non-city driving
  • Customer service
  • Valid Driver's license
  • Punctual and reliable
  • Safe driving practices
  • Flexible schedule
  • Problem-solving
  • Safety management
  • Commercial driving
  • Professionalism
  • Multitasking Abilities
  • Adaptability

Timeline

Driver

Uber
10.2022 - Current

Sales Associate

Ups Store
08.2021 - Current

Team Leader

Jack in the Box
05.2017 - 08.2021

Bachelor of Science - Aerospace Mission System Design

Metropolitan State University of Denver

High School Diploma -

Legacy High School

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