Microsoft Office, Internet Explorer, Social Media
Nadira Muhammad
Customer Service Representative
Cleveland,OH
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Manager
Ninety-4 Handbags & More
Cleveland, OH
08.2020 - Current
- Directed staff and managed annual capital budget.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Dispatch Supervisor
Yellow Cab Company
Cleveland, Ohio
04.2003 - 07.2017
- Managed 8-9 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Directed all dispatching, routing and tracking of 60 fleet vehicles.
- Sent out cab drivers to assist hourly callers based on locations, needs and worker availability.
- Closely monitored dispatch board to triage and prioritize over 150 daily calls.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Education
High School Diploma -
John F. Kennedy HighSchool
Cleveland, Ohio 44128Skills
Verbal and written communication
Policies and procedures
Business administration
Schedule optimization
Sales and marketing
Operations management
Software
Timeline
Manager
Ninety-4 Handbags & More
08.2020 - Current
Dispatch Supervisor
Yellow Cab Company
04.2003 - 07.2017
High School Diploma -
John F. Kennedy HighSchool