Nadirah Brockington
Middletown,DE
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Manager
LJ Consultants
01.2014 - 09.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Rep.
LJ Consultants
01.2011 - 01.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Performed data entry and completed proper paperwork.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified data entry errors and reported to necessary departments.
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
- Performed routine data entry or document management.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Endorsement Technician
Horizon Consultants
06.2008 - 01.2011
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Input data into computer for loan endorsements as needed from client.
- Work with Hud employees to complete loan endorsements.
- Trained new employees for data entry level and complete probation training.
Education
Office Manager/ Billing And Coding
Thompson Institute
Philadelphia, PA09.2021
High School Diploma -
Bartram John - Main
Philadelphia, PA06.2021
Skills
- Performance Management
- Marketing
- Business Administration
- Financial Management
- Policy Implementation
- Contract Management
- Staff Development
- Reliable
- Hard worker
- Data Collection
- Information Security
- Data Entry
- Staff Training
- Call center experience
Timeline
Manager
LJ Consultants
01.2014 - 09.2022
Customer Service Rep.
LJ Consultants
01.2011 - 01.2014
Endorsement Technician
Horizon Consultants
06.2008 - 01.2011
Office Manager/ Billing And Coding
Thompson Institute
High School Diploma -
Bartram John - Main
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