NADIRAH HAMILTON
Darby,PA
Summary
My objectives are to secure a challenging and responsible position that will utilize my diverse skills and provide an excellent opportunity for growth within your company. Competent Sales Manager and Sales Professional driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Efficient Retail Sales Professional skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 24 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
28
28
years of professional experience
Work History
Retail Sales Representative
Comcast
Philadelphia, PA
04.2019 - Current
- Consistently provided exceptional service and attention to customers and stakeholders
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations
- Maintained industry knowledge through continuing education, training and monitoring of industry publications
- Earned good attendance record and built reputation for being on time and ready to work
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Generated brand awareness and positive product impressions to increase sales.
Volunteer
Lansdowne Arts Board
Lansdowne, PA
06.2016 - Current
- Worked with program supervisors to implement changes and better serve target groups
- Organized special events and Art exhibitions to support the needs of Lansdowne population
Kiosk Manager
Wireless Advocates LLC
Glen Mills, PA
01.2016 - 04.2019
- I am responsible for selling Verizon Wireless, AT&T, T-Mobile and Sprint cellular services and maintaining current and up to date knowledge of each carrier's access points and policies
- I am responsible for trouble shooting different mobile devices such as Apple, Samsung and Motorola, understanding all top four carrier plans and programs each carrier provides and customer service support and escalations
- My responsibilities include but are not limited to selling mobile hot spots and adding lines of service
- My position requires me to Offer cellular insurance such as mobile carrier insurance, Square Trade, Apple Care and other cellular accessories
- I was promoted in August of 2017 to kiosk Manager
- My responsibilities include managing all kiosk operations which include: recruiting new employees, inventory control, planogram change overs and general kiosk maintenance
- Sales operations includes: sales and sales auditing, goal setting, driving business
- My responsibilities as a Kiosk Manager are also to maintain my personal sales goals as well as motivate my staff to achieve their sales goals on a weekly and monthly basis
- Communicated product details and demonstrated benefits to connect with customers and complete sales.
- Provided useful product guidance to assist customers with buying decisions.
- Led and motivated sales team to meet and exceed sales goals.
Assistant Manager
Lori's Gifts
Philadelphia, PA
01.2013 - 03.2016
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Coached team on effective upselling and cross-selling methods.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored employee performance and developed improvement plans.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Sales Representative
2020 Communications Inc.
Springfield, PA
01.2012 - 01.2013
Sales Representative
Lori's Gifts
Abington, PA
06.2011 - 08.2012
Sales Representative
2020 Communications Inc.
Philadelphia, PA
01.2007 - 01.2010
Store Manager
Sunglass Hut International
Philadelphia, PA
11.2000 - 07.2005
Sales Associate
Watch World International
Philadelphia, PA
04.1998 - 11.2000
- I was responsible for selling watches and accessories to customers at Watch World Shops at Liberty Place, located in Center City Philadelphia, PA
- I regularly assisted the Store Manager at Sunglass Hut in areas such as visual merchandising, controlling inventor, processing shipments and cash management
Education
Theology
Liberty University
Lynchburg, VAHigh School Diploma -
Christ's Home Christian High School
Warminster, PASkills
- Accounting
- Auditing
- Customer Service
- Inventory control
- Loss Prevention
- Leadership
- Marketing
- Receiving
- Recruiting
- Strong verbal communication
- Self-motivated
- Interpersonal and written communication
Accomplishments
First Degree Black Belt in Shaolin Kung Fu
References
Available upon request
Timeline
Retail Sales Representative
Comcast
04.2019 - Current
Volunteer
Lansdowne Arts Board
06.2016 - Current
Kiosk Manager
Wireless Advocates LLC
01.2016 - 04.2019
Assistant Manager
Lori's Gifts
01.2013 - 03.2016
Sales Representative
2020 Communications Inc.
01.2012 - 01.2013
Sales Representative
Lori's Gifts
06.2011 - 08.2012
Sales Representative
2020 Communications Inc.
01.2007 - 01.2010
Store Manager
Sunglass Hut International
11.2000 - 07.2005
Sales Associate
Watch World International
04.1998 - 11.2000
Theology
Liberty University
High School Diploma -
Christ's Home Christian High School