NADIRAH FISHER
Exton,PA
Summary
A bright and ambitious individual who thrives in fast-paced and highly motivated environments. I excel at assisting others while continuously challenging myself to expand my knowledge and understanding of the task at hand. Currently seeking a position that utilizes my existing skills and offers opportunities for advancement and gaining additional skills and experience. With a background in medical, sales and aviation I have proven myself as a reliable professional.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
United Health Group
Philadelphia, PA
11.2023 - 04.2025
- Answer in bound calls from members and assist them with their concerns.
- Managed high call volume during peak Hours.
- Connect members to appropriate resources with consideration to the member's healthcare needs.
- Create and solve cases for members needs that may need to be escalated.
- Speak with providers hand and hand for clear care for our member.
- Speaking with kindness and care.
- Working with my team whenever needing help or giving help to other team members for the highest quality of care for the member.
Patient Service Representative
Children’s Hospital Of Philadelphia
King Of Prussia
05.2020 - 10.2023
- Participated in ongoing training programs related to HIPAA compliance.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Processed medical records requests.
- Epic system work
Flight Attendant
American Airlines
Philadelphia, PA
02.2018 - 04.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
Sales Associate
Nordstrom Rack
Philadelphia, PA
06.2016 - 01.2018
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma - Education
Furness High School
Philadelphia, PA06.2019
Skills
- CPR & First aid Certified
- HIPPA and OSHA Certified
- Resourceful in solving problems
- Self-motivated team worker and team player
- Microsoft Office –Excel, Word, PowerPoint
- Epic System
- Fast Learner
- Highly Dependable
- Excellent Attention To Detail
- Leader
- Customers Service
- Sales
- Aviation
Timeline
Customer Service Advocate
United Health Group
11.2023 - 04.2025
Patient Service Representative
Children’s Hospital Of Philadelphia
05.2020 - 10.2023
Flight Attendant
American Airlines
02.2018 - 04.2020
Sales Associate
Nordstrom Rack
06.2016 - 01.2018
High School Diploma - Education
Furness High School