Summary
Overview
Work History
Education
Skills
Timeline
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Nadirah Ross

Middle Island,NY

Summary

Dedicated professional with a strong background in administrative support seeking to transition into a project management role. Eager to apply organizational, communication, and problem-solving skills to contribute to successful project outcomes.

Overview

5
5
years of professional experience

Work History

Merchandise and Floor Supervisor

Puma
01.2024 - Current
  • Supervised and motivated a team of sales associates to achieve daily, weekly, and monthly sales targets
  • Provided ongoing feedback and performance evaluations to team members
  • Ensured high levels of customer satisfaction by providing excellent customer service and resolving customer complaints efficiently
  • Monitored inventory levels, coordinated with the inventory team, and managed stock replenishment
  • Implemented effective merchandising strategies to maximize sales and optimize store layout
  • Oversaw daily store operations, including opening and closing procedures, cash handling, and balancing registers
  • Ensured compliance with company policies and procedures, including health and safety standards
  • Prepared and analyzed sales reports to track performance and identify areas for improvement
  • Collaborated with the store manager to develop and implement action plans based on sales data and customer feedback
  • Managed employee schedules and attendance records to ensure adequate staffing levels
  • Handled administrative tasks such as maintaining store documentation and coordinating with external vendors.

Kids and Baby Team Lead

Gap Factory
06.2023 - Current
  • Merchandising and executing newborns, toddlers and kids floor sets
  • Fostered positive employee relationships through communication, training and development coaching
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth
  • Defined manufacturing performance standards and reviewed outcomes of performance goals to set future targets
  • Delegated daily tasks to associates to optimize productivity
  • Monitored team progress and enforced deadlines.

Floor Supervisor

Tommy Hilfiger
10.2022 - 06.2023
  • Fostered positive employee relationships through communication, training and development coaching
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth
  • Defined manufacturing performance standards and reviewed outcomes of performance goals to set future targets
  • Delegated daily tasks to associates to optimize productivity
  • Monitored team progress and enforced deadlines.

Team Lead

Adidas
10.2019 - 04.2022
  • Delegated daily tasks to team members to optimize group productivity
  • Monitored team progress and enforced deadlines
  • Fostered positive employee relationships through communication, training and development coaching
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth
  • Defined manufacturing performance standards and reviewed outcomes of performance goals to set future targets.

Education

Baking and Pastry -

Suffolk County Community College
Selden, New York
01.2017

Skills

  • Teamwork and Collaboration
  • Supervising experience
  • Excellent Communication
  • People skills
  • Customer Service
  • Adaptability
  • Ability to Multitask
  • Attention to Detail
  • Time Management
  • Maintain Composure under Pressure
  • Computer Skills - Excel, Docs PowerPoint and etc
  • Critical Thinking

Timeline

Merchandise and Floor Supervisor

Puma
01.2024 - Current

Kids and Baby Team Lead

Gap Factory
06.2023 - Current

Floor Supervisor

Tommy Hilfiger
10.2022 - 06.2023

Team Lead

Adidas
10.2019 - 04.2022

Baking and Pastry -

Suffolk County Community College

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Nadirah Ross