Dynamic General Manager with a proven track record at Wingstop, excelling in operations management and team leadership. Expert in inventory control and employee development, driving sales growth through exceptional guest experiences. Recognized for fostering strong team collaboration and implementing effective training programs, ensuring operational efficiency and high standards of service.
Managed recruitment, scheduling, and training using Wingstop tools and standards.
Ensured completion of prep tasks by managers and team.
Validated inventory and managed truck orders on a daily basis.
Conducted team training sessions for new menu items.
Promoted excellent guest experience by accurately processing orders and conducting surveys.
Fostered guest relationships to drive sales growth.
Conducted safe daily countdowns while overseeing change order processes.
Managed hiring, scheduling, and training of team members to ensure operational efficiency.
Inventory counted and validated daily
Truck orders
Developing managers from within the company. Training them effectively
Food safety, Guest Experience, & Anual Cash Flow was my top 3 priorities .
Conducted daily safe and cash counts.
Leading the shift, making sure daily operations ran smooth. Communication is key
Ensured exceptional guest experience and maintained food safety standards.
Performed table touches to gather guest feedback on food quality.
Ensured accurate inventory counts at shift transitions.
Verified team outputs to ensure task completion.
Counting down safe daily , truck orders, and putting away the truck.
Servsafe certified