Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nadirul Islam

Dallas,GA

Summary

Over 10 years of career with 3 years of Experience in Business & Data Analysis, Design, Modeling, Predictive analysis and Testing of Data Warehouse applications and acquired excellent analytical, coordination and interpersonal skills for leadership.

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.

Adept at analyzing system performance and security to drive optimal user experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Financial & Business Analyst

Confidential
12.2023 - Current
  • Assisting in t preparation of financial forecasts, budgets, and variance analysis.
  • Gathering and analyzing financial data from various sources to identify trends and insights.
  • Preparing and presenting financial reports and presentations to management.
  • Implemented robust internal controls to maintain regulatory compliance, minimizing audit findings and mitigating risks associated with noncompliance.
  • Collaborating with other departments to gather financial information and provide insights into financial performance
  • Contributed to development of long-term strategic plans, incorporating financial projections and industry trends to guide future business decisions.
  • Provided ad-hoc analyses for senior leadership team members, aiding in data-driven decision making on critical business issues.
  • Enhanced decision-making capabilities by providing clear, concise reports on key performance indicators and financial trends.

Analyst Resource & Planning

T-Mobile USA Inc.
10.2022 - 11.2023
  • Consulted with application development business analysts to translate business requirements into data design requirements used for driving innovative data designs that meet business objectives
  • Involved in information-gathering meetings and JAD sessions to gather business requirements, deliver business requirements document and preliminary logical data model.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Performed requirements gathering and design analysis for customer contact history for customer relationship management
  • Worked as business requirements analysts with subject matter experts to identify and understand requirements.
  • Committed to meeting productivity and quality standards, distributing adjustments, and upholding T-Mobile policies
  • Performed Extraction, Transformation and Loading (ETL) using Informatics power center.
  • Designed and implemented data profiling and data quality improvement solution to analyze, match, cleanse, and consolidate data before loading into data warehouse.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Committed to continuous learning, completing training requirements, and contributing to team success through comprehensive knowledge and skill development.

Technical Analyst

SPECTRUM (The Charter Communication)
11.2018 - 06.2022
    • Expertly assist Spectrum customers in technical matters, specializing in port-out procedures and outgoing call concerns
    • Proficiently troubleshoot and resolve issues related to porting phone numbers to external carriers
    • Resolved complex technical issues for clients, enhancing overall system performance.
    • Ensure seamless outgoing call functionality by leveraging in-depth knowledge of network elements and provisioning systems
    • Skillfully communicate solutions to customers and collaborate effectively with internal teams
    • Utilize tools like TRAM, CSG, and NEUSTAR to manage porting processes,LNP exceptions
    • Maintain accuracy in E911 database management, ensuring compliance with address data elements.
    • Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
    • Leveraged diagnostic tools to troubleshoot network connectivity issues, restoring critical services for clients quickly and efficiently.
    • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.

Support Analyst

ITV Gold USA
02.2015 - 08.2018
  • Efficiently coordinate digital and print assets, scheduling and adapting projects to internal demands.
  • Provide adept Technical Support, troubleshoot software, hardware, and equipment.
  • Proactively monitor program performance, suggesting system enhancements.
  • Ensure compliance with state and federal Laws & Policies in Digital Print media.
  • Work closely with business partners to document needs systematically, translate into requirements, risks, and priorities to review viable solutions, test new functionality, and track post-implementation results
  • Prepare regular reports, dashboards, and documentation to communicate call center performance, technology-related metrics, and recommendations to management.
  • Partnered with sales, operations and field service teams to coordinate solutions.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Conducted regular reviews of closed tickets to ensure quality control measures were upheld throughout support process.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Identified trends in client requests and helped management get ahead of ongoing problems.

Customer Support Executive (IRU Unit)

Bangla link Digital Communication
11.2009 - 09.2013
  • Provided Customer support via voice and email interactions and taking ownership of cases to resolution
  • Collected information and performing advanced troubleshooting of GPRS Services in Android Phone
  • Collaborated with support departments, Handle Escalations & Critical issues.
  • Tracked changing software and technologies with potential to impact customer requirements.
  • Closely working with QA, Complain Management and Technical Department
  • Working with Government Legal Department as well working internal and external fraudulent activities with this company and take legal step
  • System - Virtual Ticket (VT)/Virtual Request (VR): Collaborate with IT teams, business owners and vendors to implement and integrate new technologies, software upgrades, and system enhancements
  • Ensure smooth deployment, test solutions, and provide training and support to call center staff on new systems.
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Trained new hires in company procedures, fostering a smooth transition into their roles as Customer Support Analysts.
  • Established strong rapport with customers through clear communication skills, empathy, and understanding their needs fully before offering solutions.

Education

BBA - Business Management

National University of Bangladesh
Dhaka, Bangladesh
09.2008

Skills

  • Data Analyst with Python (NumPy, Pandas, Seaborne), SQL, Power BI, Knowledge of JIRA, Tableau
  • Application Software (Telecom TABCC, Oracle Based Software),
  • Working with ICOMS, OMSE, UKG, Kronos, AVAYA, WFM, Verint, IEXCAT
  • Working with Phone activation & provisioning various software (NEUSTAR, ESR, TRAM)
  • Windows Operating Systems: XP, Windows2000, Server 2003, 2008, 2013, 7, 81, 10, Microsoft Office, Google Spreadsheet
  • Working with POS Software, Installation & Troubleshoot
  • Financial statement analysis Cash Flow analysis Mergers and Acquisitions, Problem-Solving
  • Data Collection & Research Data inputting Analytical Thinking, Data Interpretation Analytical research, Report Preparation, Report Generation Report creation
  • Documentation skills, Excellent attention to detail Business intelligence tools, Business Development
  • Customer Relationship Management, Cash Flow Management Administrative Support Forecasting trends, Strategic financial planning
  • Expert in customer relations, Relationship Building, Client Relationship Development,

Certification

  • Google Certified Data Analyst.
  • Excel Certified from Earn & Excel.
  • Technical Support by Google.

Languages

Bengali
Native or Bilingual
Hindi
Full Professional

Timeline

Financial & Business Analyst

Confidential
12.2023 - Current

Analyst Resource & Planning

T-Mobile USA Inc.
10.2022 - 11.2023

Technical Analyst

SPECTRUM (The Charter Communication)
11.2018 - 06.2022

Support Analyst

ITV Gold USA
02.2015 - 08.2018

Customer Support Executive (IRU Unit)

Bangla link Digital Communication
11.2009 - 09.2013

BBA - Business Management

National University of Bangladesh

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Nadirul Islam