Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nadiya Adem

Frisco

Summary

**Professional Summary:**


Dynamic and customer-focused professional with exceptional experience in delivering top-tier customer service, combined with strong management knowledge and problem-solving abilities. Proven track record of adapting to new environments and challenges with ease, leveraging multilingual skills to engage diverse customer bases. A fast learner, able to quickly acquire new knowledge and skills to enhance productivity and improve overall operational efficiency. Dedicated to delivering high-quality service and fostering positive relationships, ensuring customer satisfaction and business growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

Living Spaces
02.2024 - Current
  • Assisted in driving sales growth by providing exceptional customer service in furniture retail.
  • Demonstrated features, benefits, and options of products to encourage purchasing.
  • Processed transactions accurately and efficiently using POS systems.
  • Upselling products to enhance sales and customer satisfaction.
  • Providing exceptional customer service by greeting, assisting, and addressing customer inquiries or concerns.

Front Desk Agent

Fieldhouse Usa
03.2022 - 07.2023
  • Collected deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations.
  • Provided exceptional service during high-volume periods or challenging situations.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Sales Associate

Bath and Body Works, Limited Brands
11.2023 - 02.2024
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed the floor to ensure sales goals were met by team members.

Receptionist

In His Image Salon
01.2015 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Education

Associate Of Arts - Political Science And Government

Collin College
Frisco, TX

Hemet High School
Hemet, CA
05.2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Money handling
  • Flexible schedule
  • Conflict resolution
  • Store opening and closing

Certification

  • Food Handlers
  • TABC

Languages

English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Portuguese
Limited Working

Timeline

Sales Associate

Living Spaces
02.2024 - Current

Sales Associate

Bath and Body Works, Limited Brands
11.2023 - 02.2024

Front Desk Agent

Fieldhouse Usa
03.2022 - 07.2023

Receptionist

In His Image Salon
01.2015 - 08.2017

Associate Of Arts - Political Science And Government

Collin College

Hemet High School

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Nadiya Adem