NADIYA KOTHIA

• Coordinated schedules and timelines for events
• Managed event logistics and operations
• Performed event coordination for larger parties and gatherings
• Managed administrative logistics of events planning, event booking and event promotions
• Worked closely with clients to meet their goals, maintain deadlines and resolve complaints or service issues
• Coordinate with Vendors for various decorations & other arrangements
• Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
• Reviewed and screened applicant resumes to identify qualified candidates
• Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

• Receiving calls from Doctors office and clients for health coverage & Benefits
• Entered client details and notes into system for interdepartmental access and review.
• Maintained energy and enthusiasm in fast-paced environment
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked as sales rep for Medicare and under 65 health plan.

• Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems
• Explained online self-help options to customers to promote additional and after-hours support choices
• Marketed additional products and services complementing customers' current offerings and adding value.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels
• Helped customers complete purchases, locate items and join reward programs.

• Maintaining accounts,Helped plan and execute private, company, and client events.

Worked as a Relationship Manager for 3 years handling High Networth Individual Portfolio of the Bank.

• Worked with the Bank in India for 5 years on various customer service,subject matter expert & sales roles.

• Worked as telesales Representaive as specialized Officer for Booking Loans on Credit Cards)

• Taking care of Data Entry for new accounts

• Worked with online job portal,Selling database to recruiting companies,Screening resumes and schedule interviews.

• Worked as a Beauty Advisor in various High End Supermarkets for selling Beauty products.