Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadiya Phillips

Kansas City,MO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

TTEC
Kansas City, MO
03.2021 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

S&F Cleaning
Kansas City, MO
07.2021 - 03.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Customer Service Representative

Alliance Data
Lenexa, KS
03.2018 - 06.2021
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

USA 800
Kansas City, MO
05.2015 - 06.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Oakland High School
Tacoma, WA
06-2005

Skills

  • Paperwork Processing
  • Appointment Scheduling
  • Scheduling
  • Data Collection

Timeline

Customer Service Representative

S&F Cleaning
07.2021 - 03.2023

Customer Service Representative

TTEC
03.2021 - 02.2024

Customer Service Representative

Alliance Data
03.2018 - 06.2021

Customer Service Representative

USA 800
05.2015 - 06.2018

High School Diploma -

Oakland High School
Nadiya Phillips