Summary
Overview
Work History
Education
Skills
Timeline
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Nadiyah Al-Mumin

Nadiyah Al-Mumin

San Tan Valley,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Personal Shopper

Instacart
04.2017 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending delivery to customer .
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Entrepreneur

Self Employed
04.2008 - Current
  • Displayed and promoted various products at community events to drive brand awareness and increase sales.
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Loaded and unloaded boxes of merchandise.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including cash and credit purchases .
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Launched new product lines successfully through comprehensive planning, strategy and research.

Rideshare Driver

HopSkipDrive Inc.
04.2018 - 09.2023
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Picked up school age children at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.

Paraprofessional Educator

Chime Charter Academy
10.2019 - 06.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment
  • Monitored student classroom and outdoors activities to promote student safety

Customer Service Cashier

Target
10.2017 - 02.2019
  • Restocked, arranged and organized merchandise in front lanes to drive pr
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Greeted customers when entering and leaving establishment.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.

Education

High School Diploma -

Westchester High School
Los Angeles, CA

Skills

  • Customer Service
  • Credit card payment processing
  • Shipping and receiving
  • Cash Handling

Timeline

Paraprofessional Educator

Chime Charter Academy
10.2019 - 06.2020

Rideshare Driver

HopSkipDrive Inc.
04.2018 - 09.2023

Customer Service Cashier

Target
10.2017 - 02.2019

Personal Shopper

Instacart
04.2017 - Current

Entrepreneur

Self Employed
04.2008 - Current

High School Diploma -

Westchester High School

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Nadiyah Al-Mumin