Nadiyah Caceres
Franklin Park,NJ
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Buffalo Wild Wings. Proven ability to enhance patient satisfaction through effective scheduling and communication at Professional Therapy Associates. Skilled in multitasking and office organization, with a strong focus on achieving operational excellence and fostering team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Professional Therapy Associates
12.2024 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between therapists and clients, enhancing service delivery and patient satisfaction.
- Maintained accurate patient records and documentation, adhering to confidentiality protocols and healthcare regulations.
- Trained new front desk staff on operational workflows and customer service standards.
Internship Student
Eastwick College
04.2023 - 10.2024
- 2-D Echocardiography
- M-Mode measure
- Ped off probe
- Spectral PW and CW Doppler
- EKG
Bartender
Buffalo Wild Wings
06.2021 - 05.2024
- Crafted innovative cocktails and beverages to enhance customer satisfaction and experience.
- Managed bar inventory, ensuring accurate stock levels and minimizing waste through effective ordering practices.
- Trained and mentored junior bartenders, fostering skill development and teamwork in a fast-paced environment.
Service Manager
Buffalo Wild Wings
11.2019 - 06.2021
- Assisted in managing daily operations and customer service inquiries.
- Learned to utilize scheduling software for efficient staff coordination.
- Supported team in resolving customer complaints effectively.
- Participated in training sessions to enhance service delivery skills.
- Contributed to maintaining inventory accuracy through regular checks.
- Engaged with clients to gather feedback and improve service quality.
Server
Buffalo Wild Wings
10.2013 - 06.2019
- Provided exemplary customer service, ensuring guest satisfaction during dining experiences.
- Processed orders efficiently using point-of-sale systems to enhance order accuracy.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
Education
High School Diploma -
North Brunswick Township Highschool
North Brunswick, NJ06-2013
Associate of Science - Cardiovascular Sonography
Eastwick College
Nutley, NJ11-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Team collaboration
- Scheduling
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Multitasking and organization
Certification
- CMA - Certified Medical Assistant
- CET - EKG Technician
Timeline
Front Desk Receptionist
Professional Therapy Associates
12.2024 - Current
Internship Student
Eastwick College
04.2023 - 10.2024
Bartender
Buffalo Wild Wings
06.2021 - 05.2024
Service Manager
Buffalo Wild Wings
11.2019 - 06.2021
Server
Buffalo Wild Wings
10.2013 - 06.2019
High School Diploma -
North Brunswick Township Highschool
Associate of Science - Cardiovascular Sonography
Eastwick College
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