Nadiyah Richards
Fernandina Beach,FL
Summary
Accomplished professional with expertise in healthcare administration at UF Health, excelling in patient admissions and insurance verification. Well-versed in managing schedules, payments, and documents. Excellent multitasker with advanced software skills. Demonstrates exceptional customer service and team collaboration. Proficient in Epic software, ensuring accurate data entry. Recognized for adaptability and problem-solving, contributing to improved patient flow and satisfaction.
Overview
4
4
years of professional experience
Work History
Financial Representative/Radiology Registration/ Unit Clerk
UF Health
01.2023 - Current
- Verified and updated patient information and insurance in electronic health records; ensured accuracy in documentation and copay collection.
- Handled patient admissions and department coordination through clear, proactive communication.
- Managed patient access across departments (emergency, radiology, pre-registration) to support smooth patient flow.
- Maintained professionalism and compassion in sensitive situations; adaptable to hospital protocols.
- Provided administrative support for staff and special projects with attention to detail and organization.
- Responsible for data entry, professional phone etiquette, and customer service over the phone.
Team Member
Chick-fil-A
07.2022 - 12.2022
- Multitasks efficiently to meet high demand while ensuring timely service and customer satisfaction.
- Makes quick decisions to resolve real-time issues and maintain smooth operations.
- Connects with customers through personal conversation and attentive care.
- Supports both customers and coworkers by being helpful, open-minded, and respectful.
- Demonstrates reliability and adaptability by arriving prepared and willing to assist or learn new roles.
- Upholds Chick-fil-A values: teamwork, service, purpose, and continuous improvement.
Barista
Ritz-Carlton Amelia Island
02.2022 - 07.2022
- Attentive to customer requests and offers suggestions to fulfill their needs; engages with guests for feedback and improvement.
- Maintains clean, organized, and well-stocked checkout areas; follows cash handling procedures and manages the cash drawer.
- Stays calm and efficient during busy periods to support smooth workflow.
- Collaborates with departments for hotel events and prepares personalized gifts to enhance guest experiences.
- Reviews guest statistics and satisfaction rates to help improve shop operations and service.
Education
Facials Specialty/Licensed Esthetician -
Florida State College of Jacksonville
Jacksonville, FL07.2021
Highschool Diploma -
The Vine Homeschool
Jacksonville, FL06.2020
Skills
- Time management and adaptability
- Customer service and support
- Team collaboration and problem solving
- Workstation maintenance and reliability
- Patient admissions and registration
- Insurance verification and electronic health records
- Data entry and appointment scheduling
- Healthcare administration and Epic software proficiency
Awards
Chic-fil-A Team Member Appreciation Award, 09/22, Awarded for showing up to every shift on time, working entire shifts, and bringing good teamwork to others for the whole month of September.
Timeline
Financial Representative/Radiology Registration/ Unit Clerk
UF Health
01.2023 - Current
Team Member
Chick-fil-A
07.2022 - 12.2022
Barista
Ritz-Carlton Amelia Island
02.2022 - 07.2022
Facials Specialty/Licensed Esthetician -
Florida State College of Jacksonville
Highschool Diploma -
The Vine Homeschool