Nadja Guzman
Warren
Summary
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
20
20
years of professional experience
Work History
Account Manager/project Manager
SASR
10.2022 - Current
- Facilitated supervision and direction of field personnel to optimize operations.
- Monitored performance metrics to pinpoint areas for improvement in productivity.
- Coordinated operations by scheduling field personnel across regional assignments.
- Executed quality control inspections to uphold standards in field operations.
- Collaborated cross-departmentally to meet critical operational deadlines.
- Built and maintained strategic relationships with key accounts to enhance satisfaction.
- Analyzed client data for insights that fostered growth opportunities.
- Oversaw a workforce of 500+ employees while managing a $10,000,000 client portfolio.
General Manager
Smoothie King
01.2020 - 10.2022
- Executed budget implementations alongside employee reviews and contract negotiations.
- Cultivated strong relationships with customers and suppliers via proactive account development.
- Mentored staff on company procedures and technology systems to improve operational efficiency.
- Applied strategic initiatives that fostered loyalty among customers and employees.
Store Manager Trainer
Dollar General
08.2015 - 01.2020
- Supported store associates in sales and customer service through informal coaching.
- Analyzed annual budget variances while planning future expenditures.
- Drove sales growth by executing local marketing initiatives and promotional events.
- Implemented training programs based on skill gap assessments to enhance employee performance.
- Oversaw training for 5 Store Managers, fostering a culture of efficiency and accountability.
- Conducted bi-weekly physical inventory counts to maintain accurate stock levels.
- Strengthened vendor relationships by managing pricing agreements and shipment issues.
- Inspected work areas for safety compliance, ensuring organized and hazard-free environments.
- Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Assistant Store Manager
Sears Outlet
02.2015 - 08.2017
- Increased team productivity by implementing operational best practices aligned with company policies.
- Supervised 25 employees in four departments, delivering constructive feedback on performance.
- Conducted weekly meetings to motivate staff and track progress toward objectives.
- Led onboarding processes for new hires, emphasizing training and compliance protocols.
- Promoted to Assistant Manager within 12 months due to exceptional performance.
- Enhanced delivery efficiency for over $2 million in home improvement products through strategic oversight.
- Applied performance data analysis to inform operational improvements and forecast needs.
- Coached sales associates on upselling techniques, significantly boosting customer satisfaction rates.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Accounting Clerk
AAFES US Military Contrater
06.2005 - 07.2011
- Entered figures using 10-key calculator to compute data efficiently.
- Investigated internal accounting variances to maintain current records.
- Maintained accurate documentation for all financial department procedures.
- Monitored accounts receivable and payable status for efficient processing.
- Reconciled account information monthly by comparing figures with bank statements.
- Managed accounting records and performed dues-ins and dues-outs tasks.
- Checked credit card documents for accuracy while updating company systems.
- Presented audit findings to senior accountant after reviewing results.
Education
Associate of Science - Retail Management
Retail Academy
Mannheim, Germany06.2008
Associate of Arts - Accounting
Grünstadt Universität
Grünstadt, Rheinland Pfalz01-2001
Skills
- Financial oversight and cash handling
- Inventory and retail management
- Customer-focused approach
- Project coordination and execution
- MS Office applications proficiency
- Operational efficiency in business
- Issue resolution capabilities
- Team leadership and collaboration
- Sales prediction methodologies
- Documentation and recordkeeping expertise
- Time optimization skills
- Leadership and supervision abilities
- Communication proficiency
- Relationship building strategies
- Organization
Additional Information
Was able to improve stores shrink by 2.3% and increase ebita from -$78,000 to + $130,000 within one year . Increase customer service from 56% to 95%.
Languages
German
Native or Bilingual
Timeline
Account Manager/project Manager
SASR
10.2022 - Current
General Manager
Smoothie King
01.2020 - 10.2022
Store Manager Trainer
Dollar General
08.2015 - 01.2020
Assistant Store Manager
Sears Outlet
02.2015 - 08.2017
Accounting Clerk
AAFES US Military Contrater
06.2005 - 07.2011
Associate of Science - Retail Management
Retail Academy
Associate of Arts - Accounting
Grünstadt Universität
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