Summary
Overview
Work History
Education
Skills
Education Certifications
Timeline
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Nadja Harris

Capitol Heights,MD

Summary

I am a passionate professional with a willingness to learn. I have a naturally outgoing disposition with over ten years of customer service experience accompanied by my exceptional communication skills both verbal and written. My experiences with a diverse group of people has fashioned my ability to be both empathetic and patient in adverse situations. I am looking to utilize these characteristics and convey my passion for helping people in an administrative position.

Overview

17
17
years of professional experience

Work History

Airport Operations Agent

Southwest Airlines, SWA
01.2023 - Current
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
  • Provided announcements to passengers to explain baggage procedures.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Assistant to Realtor

McCrimmon Home Team
01.2022 - 10.2022
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Assisted clients in home staging and overall preparation for real estate sales.process

Facilities Planning Assistant

GEICO
02.2018 - 08.2021
  • Assist with maintaining and updating work order system’s maintenance request
  • Work with janitorial staff to keep building supplies stocked
  • Assist with purchase order request for GEICO REFM projects
  • Maintain Calendar for event request.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Center Consultant

FedEx Office
11.2015 - 12.2017
  • Demonstrated consultative behaviors in a retail environment to understand each customer’s individualized need Provided customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Operated printing, binding, and other related equipment using customer supplied original media and documents

Ramp Agent

Southwest Airlines
09.2014 - 12.2015
  • Directed ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage
  • Determined the quantity and orientation of cargo and compute an aircraft's center of gravity
  • Calculated load weights for different aircraft compartments, using charts and computers
  • Distributed cargo in such a manner that space used was maximized.

Administrative Assistant

American Airlines
12.2011 - 09.2012
  • Operated the telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Transmitted information or documents to customers, using computer, mail, or facsimile machine
  • Filed and maintained records
  • Analyzed employment-related data and prepared required reports.

Customer Service Agent

Arlington
09.2008 - 12.2011
  • Answered inquiries regarding information such as schedules, accommodations, procedures, and policies
  • Maintained computerized inventories of available passenger space and provided information on space reserved or available
  • Checked baggage and cargo and assisted passengers to designated locations for loading
  • Examined passenger documentation to determine destinations and assigned boarding passes.

Customer Service Agent

Northwest Airlines
11.2006 - 07.2008
  • Answered inquiries regarding information such as schedules, accommodations, procedures, and policies
  • Examined passenger documentation to determine destinations and to assigned boarding passes
  • Checked baggage and cargo and directed passengers to designated locations for loading
  • Provided boarding or disembarking assistance to passengers needing special assistance.

Education

Bachelor of Science - Human Resources Development

University of Maryland - College Park
College Park, MD

High School Diploma -

Crossland High School
Temple Hills, MD
2006

Skills

  • Emergency Response
  • Escrow Paperwork
  • Real Estate Purchase Contracts
  • Vendor Account Management
  • Teamwork and Collaboration
  • Phone and Email Etiquette
  • Decision-Making
  • Scheduling and Coordinating Showings
  • Recordkeeping Abilities
  • Administrative Support

Education Certifications

  • UNIVERSITY OF THE DISTRICT OF COLUMBIA CC, Washington, DC, Certified Medical Assistant/Phlebotomy Tech, Nov 2017
  • UNIVERSITY OF THE DISTRICT OF COLUMBIA CC, Washington, DC, Certified Medical Administrative Assistant, Jul 2017
  • BLUERIDGE JOB CORPS, Marion, VA, Healthcare Occupations, Sep 2007

Timeline

Airport Operations Agent

Southwest Airlines, SWA
01.2023 - Current

Assistant to Realtor

McCrimmon Home Team
01.2022 - 10.2022

Facilities Planning Assistant

GEICO
02.2018 - 08.2021

Center Consultant

FedEx Office
11.2015 - 12.2017

Ramp Agent

Southwest Airlines
09.2014 - 12.2015

Administrative Assistant

American Airlines
12.2011 - 09.2012

Customer Service Agent

Arlington
09.2008 - 12.2011

Customer Service Agent

Northwest Airlines
11.2006 - 07.2008

Bachelor of Science - Human Resources Development

University of Maryland - College Park

High School Diploma -

Crossland High School

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