Summary
Overview
Work History
Skills
Timeline
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Nadjia Williams

Douglasville,GA

Summary

Experienced office professional with a strong track record of meeting tight deadlines and exceptional attention to detail. Highly skilled in multitasking and prioritizing tasks to ensure efficiency. Possesses extensive knowledge of industry standards and customer behaviors.

Overview

13
13
years of professional experience

Work History

Randstad General Partner (US) LLC
Atlanta, GA
04.2022 - Current
  • Conducts VMS audit tracking to identify discrepancies
  • VMS unit and client chat management, assisting with questions, concerns, and deescalating urgents from the field, communicating the timeframe of payment for talent.
  • Ensuring approved and unapproved timesheets that have not automatically been processed are transferred to the payroll Google Sheet for processing.
  • Review urgent tickets, process EPays for previous and current weeks' missed time.
  • Verify timecard hours and address timecards in canceled or errored timecards from previous pay periods.
  • Host team meetings for updates and working sessions for projects.
  • Creating meetings to support the field with questions and concerns about client invoices, employee pay, and any processes that are not understood.
  • Assist field partners in creating work orders, assignments, start dates, rates, etc.
  • Assist offshore and unit team with work order issues, assignment issues.
  • Delegate tasks and tickets to other team members for timely completion.

Business Support Specialist

Randstadus Corporate
01.2019 - 04.2022
  • Enter employee information and time-sheet data into client VMS/clock database
  • Importing and exporting reports into VMS time entry systems to validate time.
  • Make edits to timesheets prior to exporting a report and uploading into VMS tool/RFO, depending on customers.
  • Clearing VMS Exceptions, VMS Errors.
  • Process bonus payout, enter bonus into VMS Tool for billing.
  • Correct variance reports, talent pay issues, billing issues.
  • Contact customers and talent for timesheets that need to be entered into the VMS Tool/Approval Chase.
  • Review emails for items that need to be keyed into the VMS. Change the naming convention to include BU, Cust ID, and Cust Name, and assign it to ROS.

Sr. Customer Support Specialist/Payroll Verification

Randstadus Corporate
Atlanta, GA
08.2017 - 01.2019
  • Offered Randstad Technology support to internal agents during conversion with integration system
  • Resolved issues related to e-billing system for efficient problem-solving
  • Handled calls concerning personal and payroll information
  • Verified income and employment submitted by external sources via mail or email
  • Handled queries regarding payroll and employee details through chat support
  • Aid recruiters in validating external payroll submissions
  • Assisted in correcting time cards to ensure accurate adjustments for talent and clients

Store Manager

Journeys Kidz
Buford, GA
09.2014 - 07.2017
  • Managed store-level operations, including staff hiring for on-site and off-site locations, scheduling, and weekly staff evaluations.
  • Executed weekly cycle counts along with comprehensive monthly stock counts
  • Ensured accurate processing of payroll for up to 45 employees
  • Updated on ongoing sales, promotions, and payment policies
  • Led a team of 30, overseeing daily operations
  • Assessed rival stores by observing market trends

Co Manager

Underground by Journeys
Atlanta, GA
08.2011 - 09.2014
  • Conducted motivational sales meetings to enhance team training
  • Maintained operational excellence while achieving sales goals
  • Hiring, scheduling, training, weekly payroll processing for 15 employees, packing, and shipping transfers via UPS.
  • Conducted mini-weekly inventory audits and monthly store audits.
  • Prepared sales and customer relations reports by analyzing and categorizing sales information, identifying and investigating customer complaints, and service suggestions.

Skills

  • Problem Resolution Skills
  • Professional Training Experience
  • Data Analysis Reporting
  • Audit Support
  • Statement Reconciliation
  • Communication Management
  • Customer Relations
  • Billing resolution management
  • Operations Management
  • Client Support
  • Billing
  • Technical assistance
  • Coaching and Mentoring
  • Remote Team Management
  • Call Management
  • Data Compiling
  • Remote Support
  • Customer Relationship Management

Timeline

Randstad General Partner (US) LLC
04.2022 - Current

Business Support Specialist

Randstadus Corporate
01.2019 - 04.2022

Sr. Customer Support Specialist/Payroll Verification

Randstadus Corporate
08.2017 - 01.2019

Store Manager

Journeys Kidz
09.2014 - 07.2017

Co Manager

Underground by Journeys
08.2011 - 09.2014

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Nadjia Williams