Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

NADLEEN VALBRUN

Crowley,TX

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Senior Branch Manager with over 3 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and enrollment. Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Poised and professional manager skilled at informing clients about banking products and services while recommending best options to meet needs. Self-motivated with knowledge in sales and branch management, loan management and general bank operations. Excellent interpersonal skills. Steadfast manager familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Innovative Branch Manager successfully building customer relationships in school. Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. In-depth knowledge of credit offerings and financial services.

Overview

9
9
years of professional experience

Work History

Branch Manager

UNIVERSAL TRAINING CENTER AND PARTNERSHIP SCHOOLS
Irving, TX
01.2021 - Current
  • Maintained friendly and professional student interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Managed branch sales, customer service, finances, and recordkeeping.
  • Resolved student complaints to maintain high level of satisfaction.
  • Gathered and reviewed customer feedback to improve operations.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Protected company assets with strategic risk management approaches.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Identified and capitalized on community business opportunities with effective networking.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Generated dramatic improvements across entire sales cycle.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
  • Boosted sales and customer loyalty through incentive programs
  • Forecasted trends and recommended improvements based on financial risk analyses
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
  • Resolved various issues impacting sales management and business operations
  • Gathered and reviewed customer feedback to improve operations
  • Identified partnership opportunities and established favorable business connections
  • Maintained friendly and professional customer interactions
  • Generated financial and operational reports to assist management with business strategy
  • Launched new training program to boost employee skills and staff retention rate

Supervisor and Cashier

KROGER
Southlake, TX
03.2013 - 01.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Defined operational metrics to evaluate efficiency of processes and procedures.
  • Maintained compliance with company policies, objectives and communication goals.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Worked with management team to implement proper division of responsibilities.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Tallied cash drawer at beginning and end of each work shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Checked personal identifications during alcohol and tobacco sales.
  • Mentored new team members on sales software system operation.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Reviewed new promotions and monitored price changes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Created price tags and merchandise signs.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed team communications and information for meetings.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.

Education

CERTICATE - Vocational-Technical Education

MEDVANCE INSTITUTE
Palm Beach Gardens, FL
2007

Associate of Science - Nursing

UNIVERSAL TRAINING CENTER
MANOR, FL
10.2022

High School Diploma -

Blanche Ely High School
Pompano Beach, FL
05.2003

Skills

  • Sales Support
  • Staff Recruitment and Hiring
  • Loan Documentation
  • Financial Analysis
  • Compliance Assessments
  • Performance Review
  • Account Reviews
  • Regulatory Compliance
  • Social Perceptiveness
  • Management of Financial Resources
  • Customer Service
  • Coaching and Mentoring
  • Operational Reporting
  • Work Prioritization
  • Problem Anticipation and Resolution
  • Business Development
  • Business Relationship Management
  • Cost Data Analysis
  • Proactive and Focused
  • Public Speaking
  • Shift Scheduling
  • Interviewing and Hiring
  • Event Planning
  • Process Improvement
  • Prioritizing and Planning
  • Branch Operations Management
  • Banking Products and Services
  • Adaptable to Changing Conditions
  • Security and Safety Protocols
  • Team Supervision
  • Conflict Resolution
  • Training and Development
  • Cross-Selling and Upselling
  • Asset Control
  • Team Meetings
  • Internal Controls and Reporting Systems
  • Motivational Techniques
  • Human Resources Knowledge
  • Guest Relations
  • Commercial Lines of Credit
  • Property Valuation
  • Market Condition Analysis
  • Continuous Quality Improvement (CQI)
  • Job Assignments
  • Applicant Engagement
  • Business Intelligence Gathering
  • Expanding Territories
  • Cash Handling Expertise
  • Word Processing
  • Enrollment Requirements
  • POS Inventory System Operation
  • Constructive Feedback
  • High Net Worth Individuals Marketing
  • Strategic Vision
  • Corporate Standards
  • Government Rules and Regulations
  • Securities Safekeeping
  • Cash Register Operations
  • Growth Portfolios
  • Remote Video Conferencing
  • Risk Management Expertise
  • Sales expertise
  • Product training
  • Verbal/written communication
  • Cash Handling
  • Proficient in MS Office
  • Staff Management
  • Documentation
  • Friendly
  • Team Player
  • Project Management
  • Strong team-builder
  • Revenue Generation
  • Relationship Management

Languages

CREOLE
Native or Bilingual

Timeline

Branch Manager

UNIVERSAL TRAINING CENTER AND PARTNERSHIP SCHOOLS
01.2021 - Current

Supervisor and Cashier

KROGER
03.2013 - 01.2021

CERTICATE - Vocational-Technical Education

MEDVANCE INSTITUTE

Associate of Science - Nursing

UNIVERSAL TRAINING CENTER

High School Diploma -

Blanche Ely High School
NADLEEN VALBRUN