NADONTE SIAS
Houston,TX
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Sales Associate/Cashier
11.2018 - 11.2019
- Routinely inspect cabin emergency equipment for compliance with minimum safety requirements
- Participated in regular crew briefings prior to each flight (or more often, as needed) regarding flight duration, any expected adverse weather and/or traffic delays, or any other issues affecting planned routes, and shared accountability for passengers and carry-ons as outlined by the FAA and the company
- Front-line marketing of airline products and services
- Direct aircraft evacuation as necessary and provide appropriate assistance in medical.
Unit Supply Specialist
U.S. Army Reserve 92Y
08.2016 - 09.2022
- Receive, inspect, deliver and store supplies and equipment
- Maintain automated supply system for organization and installation of supplies and equipment
- Maintain inventory of small arms
- Secure and control ammunition and weapons in high classified areas.
Customer Service Representative
SGM
02.2017 - 05.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Transporter
UF Health North
05.2017 - 01.2018
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Customer Service Agent
GAT Airline Underground Support
01.2018 - 11.2018
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
Flight Attendant
Mesa Airlines
11.2018 - 11.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Flight Attendant
United Airlines
11.2019 - Current
- Routinely inspect cabin emergency equipment for compliance with minimum safety requirements
- Participated in regular crew briefings prior to each flight (or more often, as needed) regarding flight duration, any expected adverse weather and/or traffic delays, or any other issues affecting planned routes, and shared accountability for passengers and carry-ons as outlined by the FAA and the company
- Front-line marketing of airline products and services
- Direct aircraft evacuation as necessary and provide appropriate assistance in medical
- Utilized problem-solving skills when handling difficult customers or resolving conflicts between passengers
- Trained in emergency evacuation procedures, CPR, and First Aid
- Performed pre-flight checks of equipment and safety features to guarantee safe flight conditions.
Transit Bus Operator
Keolis Transit
09.2023 - 07.2024
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Flight Attendant
Psa Airlines
07.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Robert E. Lee High School
Jacksonville, FL06.2016
Skills
- Time Management
- Communication Skills
- Conflict Resolution
- Critical Thinking
- Aviation Regulations
- Adult AED and CPR
- Active Listening
- Customer Service
Timeline
Flight Attendant
Psa Airlines
07.2024 - Current
Transit Bus Operator
Keolis Transit
09.2023 - 07.2024
Flight Attendant
United Airlines
11.2019 - Current
Flight Attendant
Mesa Airlines
11.2018 - 11.2019
Sales Associate/Cashier
11.2018 - 11.2019
Customer Service Agent
GAT Airline Underground Support
01.2018 - 11.2018
Patient Transporter
UF Health North
05.2017 - 01.2018
Customer Service Representative
SGM
02.2017 - 05.2017
Unit Supply Specialist
U.S. Army Reserve 92Y
08.2016 - 09.2022
Robert E. Lee High School
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