Summary
Overview
Work History
Education
Skills
References
Timeline
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Nadria Scott

Oklahoma City,OK

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Dispatcher

Estes Express
08.2020 - Current
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Developed and implemented customer service policies and procedures.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.

Office Manager

TruGreen LandCare
07.2011 - 08.2017
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of development
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed office operations while scheduling appointments for department managers.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Deputy Clerk of the Court

Oklahoma City County Clerk
02.2000 - 06.2011
  • Enhanced court efficiency by streamlining administrative processes and implementing organizational improvements.
  • Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
  • Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
  • Facilitated timely resolution of cases by promptly preparing orders for judicial review and signature.
  • Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
  • Assisted in increasing public access to court information by updating electronic databases with accurate case details.
  • Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
  • Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
  • Promoted transparency within the justice system by making certain that hearing dates were publicly available through multiple channels such as the courthouse website or local newspapers.
  • Performed routine data entry or document management.
  • Issued public notification of official activities or meetings.
  • Updated documents such as municipal codes and city charters.
  • Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.

Education

Associate of Science - Accounting

Oklahoma City Community College
Oklahoma City, OK
05.2018

Skills

  • Schedule Management
  • Dispatch Coordination
  • Database Management
  • Work Order Management
  • Customer Relations
  • Data Entry
  • Service Coordination
  • Route Navigation
  • Schedule Coordination
  • Stress Tolerance
  • Dispatching Field Personnel
  • Dispatching Procedures
  • Verifying Coverage
  • Service Planning
  • Customer Relationship Management
  • Prioritizing Calls
  • Updating Logs
  • Route Planning
  • Time Management
  • Attention to Detail
  • Adaptability
  • Customer Service
  • Analytical Skills
  • Record Keeping
  • Problem Solving
  • Computer Proficiency
  • Decision Making
  • Active Listening
  • Conflict Resolution
  • Effective Communication
  • Critical Thinking
  • Interpersonal Skills
  • Organizational Skills
  • Telephone Etiquette
  • Quality Control
  • Geographical Knowledge
  • Communication Management
  • Dispatch Recordkeeping
  • Work Crew Dispatch
  • Records Maintenance
  • Microsoft Office
  • Creative Thinking
  • Calendar and Scheduling Software
  • Effective Communications
  • Team Work Scheduling
  • Route Planning and Adjustment
  • Decision-Making
  • 95 Wpm Typing Speed

References

References available upon request.

Timeline

Dispatcher

Estes Express
08.2020 - Current

Office Manager

TruGreen LandCare
07.2011 - 08.2017

Deputy Clerk of the Court

Oklahoma City County Clerk
02.2000 - 06.2011

Associate of Science - Accounting

Oklahoma City Community College

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