Nadrika Jamerson

Clinic Manager with a high level of professionalism, motivation and commitment to patient satisfaction. 10 years of experience facilitating staff teams and working alongside medical and dental personnel. Strong skills in budgeting and recordkeeping.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and resolve complaints from customers or the public.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Analyze data to determine answers to questions from customers or members of the public.
• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Maintain knowledge of community services and resources available to patients.
• Interview patients or their representatives to identify problems relating to care.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• File and maintain records.
• Receive payment and record receipts for services.
• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Complete insurance or other claim forms.
• Refer patients to appropriate health care services or resources.
• Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.