Nadya D. Hernandez
Dalton,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Beautiful Smiles By Design
03.2008 - 03.2017
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Updated reports, managed accounts, and generated reports for company database.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Safety Trainer
Shaw Industries
04.2001 - 03.2008
- Researched and devised new safety initiatives and strategies to improve safety performance.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Murray County High School
Chatsworth, GA05.1997
Skills
- Business Administration
- Database Administration
- Workflow Planning
- Travel Coordination
- Customer Relations
- Information Protection
- Policy and Procedure Modification
- Written Communication
- Account Reconciliation
- Credit and Collections
- Banking Operations
- Team Bonding
- Presentation Design
- Conflict Management
- Calendar Management
- Financial Reporting
- Accounts Payable and Receivable
- Billing and Invoicing
- Dental Impressions
- Monthly Closings
- Report Preparation and Analysis
- Email Correspondence
- Scheduling
Languages
Bulgarian
Native or Bilingual
Spanish
Professional Working
Greek
Elementary
Timeline
Office Manager
Beautiful Smiles By Design
03.2008 - 03.2017
Safety Trainer
Shaw Industries
04.2001 - 03.2008
High School Diploma -
Murray County High School
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