Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Nadya Jackson-Finch

Chandler,AZ

Summary

10+ years Call Center Experience Multi-screen Navigation High Demand Environment Met Quality Requirements Excellent Attendance Dependability Independent & Team Player

Professional with strong background in verification and quality control, bringing valuable experience in maintaining accuracy and compliance. Known for collaborative approach and effective problem-solving skills, adaptable to changing environments. Reliable team player with focus on delivering results and maintaining high standards.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience

Work History

Benefit Verifier

CVS Specialty Pharmacy
10.2015 - Current
  • Authorizations
  • Insurance Verification
  • Inbound & External Communication
  • Pharmacy Processing
  • Coding
  • Billing
  • Research
  • Multi-screen Navigation
  • Multi-task

Volunteer

Pilgrim Rest Baptist Church
04.2009 - 08.2021
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Fostered sense of community, organizing neighborhood gatherings.
  • Strengthened volunteer team effectiveness by providing training sessions.
  • Increased cultural awareness with organization of multicultural festivals.

Customer Service Representative

State Farm
08.2013 - 10.2015
  • Customer Retention
  • Achieved 100 Percent Quality
  • Submitted Policy Changes/Implemented
  • Facilitated Team Meeting

Customer Service Representative

Airborne Express (DHL)
01.2001 - 12.2006
  • Met Quality Requirements
  • Top Quality Scores
  • Attendance Recognition

Education

Nursing Studies

Chandler Gilbert Community College
Chandler, AZ

Deaf Studies

Phoenix Community College
Phoenix, AZ

Associate of Arts - Deaf Studies

Cincinatti State Technical College
Cincinnati, OH
06-2026

Skills

  • Teamwork orientation
  • Accuracy and precision
  • Analytical mindset
  • Customer service
  • Attention to detail
  • HIPAA compliance
  • Coverage and authorizations
  • Patient communication
  • Data entry and review
  • Communication and interpersonal skills
  • Patient confidentiality
  • Claims processing
  • Electronic medical records
  • Coordination and scheduling
  • Work monitoring
  • Medical terminology
  • Data entry proficiency
  • Analytical thinking
  • Prior authorization processing
  • Account maintenance
  • Insurance billing
  • Insurance coverage verification
  • Data security and confidentiality
  • Eligibility determination
  • Document management
  • Financial counseling
  • Customer database systems
  • Skilled in [software]
  • Collaborative relationships
  • Data review
  • Fraud prevention
  • Data integrity
  • Patient rapport
  • Policy interpretation
  • Documentation and correspondence
  • Data verification
  • Patient contact
  • Medical billing
  • Medicaid
  • Workflow development
  • Referral coordination
  • Insurance terminology
  • Private insurance
  • Deductible & co-pay calculation
  • Secure data practices
  • Electronic authorization processing
  • Insurance benefits verification
  • Quick-learning
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Reliability
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Computer skills
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer engagement
  • Detail-oriented
  • Inbound and outbound calls
  • Verbal communication

Affiliations

  • BEACON
  • ASL INTERPRETING STUDENTS

Languages

English
Full Professional

Timeline

Benefit Verifier

CVS Specialty Pharmacy
10.2015 - Current

Customer Service Representative

State Farm
08.2013 - 10.2015

Volunteer

Pilgrim Rest Baptist Church
04.2009 - 08.2021

Customer Service Representative

Airborne Express (DHL)
01.2001 - 12.2006

Nursing Studies

Chandler Gilbert Community College

Deaf Studies

Phoenix Community College

Associate of Arts - Deaf Studies

Cincinatti State Technical College
Nadya Jackson-Finch