Nadya Massey
Great Falls,SC
Summary
Results-focused Assistant Hairstylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Dedicated hardworking and determined to excel.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostel Receptionist
Working
02.2023 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Babysitter
Friends, Family And Church Members
02.2021 - 05.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Hairstylist
Business
04.2020 - 05.2023
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Volunteer
Church And Homeless
07.2022 - 02.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Assisted with organizing religious activities and services.
- Participated in various outreach programs.
Community Service Volunteer
Homeless Shelter And Services
01.2021 - 06.2022
- Collaborated with local organizations to provide food baskets to families in need
- Assisted organizing local charity events to raise funds for disadvantaged families
- Exhibited excellent communications and customer service relations skills
Team Member
Sports Student
01.2021 - 06.2022
- Learned all required tasks quickly to maximize performance
Culinary Student
School Club
01.2021 - 05.2022
- Cleaned kitchen counters, refrigerators, and freezers
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques
- Maintained food safety and sanitation standards
- Kept kitchen clean and organized by performing daily maintenance tasks
- Followed strict standards for food handling and safety, minimizing risks to customers
- Measured and mixed ingredients according to precise recipes for best results
Education
No Degree -
Saint Cyril And Methodius / Bulgaria
PK 2440, Town Of Zemen, Commune. Zemen, Reg. A PilNo Degree -
Forney High School
Forney, TXNo Degree -
Mulberry Academy-Home School
Forney, TXSkills
- Supply Restocking
- Safe Food Handling
- Table Bussing
- Table Setting Arrangements
- Reservation Planning
- Server Support
- Service Prioritization
- Reservation Documentation
- Seating and Accommodations
- Active Listening and Communication
- Customer Service
- Waiting Tables
- Debris and Trash Removal
- Dining Reservations
- Personal Grooming Standards
Certification
- Learn2Serve Food Handler Certificate - 07/05/2021 - 07/04/2024
Timeline
Hostel Receptionist
Working
02.2023 - 05.2023
Volunteer
Church And Homeless
07.2022 - 02.2023
Babysitter
Friends, Family And Church Members
02.2021 - 05.2023
Community Service Volunteer
Homeless Shelter And Services
01.2021 - 06.2022
Team Member
Sports Student
01.2021 - 06.2022
Culinary Student
School Club
01.2021 - 05.2022
Hairstylist
Business
04.2020 - 05.2023
No Degree -
Saint Cyril And Methodius / Bulgaria
No Degree -
Forney High School
No Degree -
Mulberry Academy-Home School
- Learn2Serve Food Handler Certificate - 07/05/2021 - 07/04/2024
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