Nadya Randhawa
Roseville,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Sales Associate
Old Navy
10.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Fulfilled customer's online orders, quickly and efficiently to enhance shopping experience.
Assistant Manager-Talent and Development
Old Navy
02.2018 - 12.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Substitute Instructional Aide
Folsom Cordova School District
11.2012 - 10.2017
- Enhanced learning experiences by incorporating multimedia resources and interactive activities into lesson plans.
- Supported teachers in implementing effective strategies for diverse learners, resulting in improved student outcomes.
- Assisted students with special needs by providing individualized support and accommodations tailored to their specific requirements.
- Managed classroom behavior effectively by implementing consistent routines and disciplinary measures as necessary.
Education
No Degree - Social Work
Sacramento State University
Sacramento, CAHigh School Diploma -
San Luis High School
San Luis, AZ05.2008
Skills
- Recruiting and Interviewing
- Staff Supervision, development and management
- Google Drive and Microsoft Office
- Retail Operations Management
- Organizational skills
- Customer service orientation
- Adaptability and flexibility
- Task prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Associate
Old Navy
10.2023 - Current
Assistant Manager-Talent and Development
Old Navy
02.2018 - 12.2023
Substitute Instructional Aide
Folsom Cordova School District
11.2012 - 10.2017
No Degree - Social Work
Sacramento State University
High School Diploma -
San Luis High School
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